Masters of Machines 2015 Part 2: IT Complexity on the Rise
In part 1, I spoke about the key findings from the recently published research by Quocirca. In part 2, I’ll focus on how the research shows that Operational Intelligence helps manage IT infrastructure complexity. The adoption of cloud services (IaaS, Paas and SaaS) has a lot of well documented benefits but does add to IT infrastructure complexity making it more difficult to get insight into a technology landscape that is increasingly hybrid.
There were three big concerns with IT infrastructure:
- Downtime and disruption to mission critical (often hybrid) services
- Keeping up with innovation (e.g. cloud, big data, the internet-of-things (IoT), DevOps (software development and operations) and mobility
- Data chaos from all the information generated by a modern
Master of Machines 2015 Part 1: Operational Intelligence helps conquer complexity
We’ve been very busy the last few months working on a piece of research with industry analyst Quocirca and I’m very pleased to announce 2015’s Masters of Machines report and a new Operational Intelligence benchmarking tool. We conducted this research last year and it gave the market some great insight into the value machine data can deliver and the maturity of Operational Intelligence in Europe, so we’ve repeated it for 2015 and the findings are fascinating. The research analysed around 400 senior business and IT decision makers from the UK, Germany, France, Sweden and the Netherlands to look again at the maturity of Operational Intelligence. The key findings from the research are that the fastest growing concerns for IT …
Is the secret to (big) data success collect once and use many?
Many moons ago, I used to write code, badly. I learnt to program in COBOL, PL1 and JCL (Job Control Language). I then moved on to programming Java which promised portability, reuse and “write once, run many”. I’ve spent the last few weeks talking to a lot of Splunk customers and it struck me that the companies having the most success and making the best case for value of big data are the ones who are using the same data for multiple purposes. It got me thinking if there is something in that promise of Java many years ago that we can learn from with big data. Is the secret for big data success “collect once and use many”?
Splunkers in Atlanta, Meetup this Friday! Learn what’s new with Splunk App for Stream & more
Headline says it all, but to elaborate just a tiny bit, be sure to join us in Atlanta this Friday! The user group meeting will be held in the Cumberland / Windy Hill area. Show up for a great time of learning more about Splunk, and networking with your colleagues in the Metro Atlanta area. Food will be provided. For full details and to register, please RSVP at our event page so that we have an accurate count for food.
11:00 – Welcome & networking
11:30 – Lunch served
11:40 – Housekeeping, group introductions
12:40 – Lightning rounds, member presentations
13:30 – User Group planning / networking
14:00 – Event …
All aboard with Infrastructure 4.0 — Splunk wins Deutsche Bahn Internet of Things Hackathon
Deutsche Bahn (DB) describes itself as the second largest transport company in the world and is the largest railway and infrastructure operator in Europe. With the popularity of Industry 4.0 and IoT in Germany, DB recently ran a “Deutsche Bahn goes 4.0” Hackathon over the weekend of May 8-9 2015. The concept was “We provide the data, you innovate with it”. Splunk participated with a crack team of two people, a copy of Splunk Enterprise running on a laptop and got their hands dirty digging into a labyrinth of infrastructure data. The challenge was tough: starting at 5pm we had 24 hours straight to analyze the data and demonstrate the value from it. After the final presentation of …
Hunk – Delivering Value to Your Business
Regardless of your title, if your job involves preparing data stored mainly in HDFS among other stores, so that your end-users can query and visualize it, Hunk is probably right for you. Two common themes among data officers are:
1. We are building a data lake.
2. It takes too long to prepare the data.
So, you’ve built your data lake, now what?
If you’re using one of the many point solution tools, in order to gain insights from your data, you must first go through an ETL process. This requires expertise in a programming language, imposing structure on the data, loading it in Hive or a relational database, and using your favorite visualization tool. As the data …
May the 4th Be With You: The Data Awakens.
I’m sure, like a lot of you, the recent trailer for the new Star Wars film made you feel like a kid again. My first cinematic memory was going to watch a double bill of Empire Strikes Back and Return of the Jedi when I was about nine. Times have changed and last year I wrote a blog post about Splunking Star Wars Data with my 8 year old son (he’s pretty excited about the new Star Wars film but maybe not quite as much as me!). We used Splunk to investigate planets, lightsabers, Luke Skywalker etc.
To celebrate this year’s May the 4th, I’ve been investigating what Star Wars would have been like if a long time ago, …
Customer experience improves business performance. Are you making the most of your machine data? Part II
In part 1, we discussed some of the findings of the recent UK Institute of Customer Service report on Customer Satisfaction Index and highlighted some customers using Splunk and machine data to improve customer experience. There’s a great video from my colleague Rahul that gives you a good summary:
We often find that companies start using their machine data in Splunk to spot issues and get alerted to possible incidents. Very quickly the people who are looking at the data and what they thought was a system of record realise that the same data in Splunk can be used as a system of engagement. Consider the screenshot from a demonstration of Operational Intelligence (click to enlarge):
Customer experience improves business performance. Are you making the most of your machine data? Part I
A couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.
The three biggest areas and UKCSI metrics where the score has fallen are:
With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …