Tea and Biscuits and Operational Intelligence

KettleWherever in the world you are reading this, there’s always time for a cup of tea. Whether it is English Breakfast, Earl Grey, Peppermint or Roobois, in the 4-5 minutes it takes you to make “a cuppa” (British slang) you can also get your Operational Intelligence Benchmark score based on EMEA wide research conducted by industry analyst Quocirca and Splunk. I’m going to guide you through the steps whilst making my own cup of tea:

  1. Fill the kettle up and switch it on. Your water should boil in about 2 minutes.
  2. Whilst it is boiling, open your web browser and visit OIBenchmark.com (English), OIBenchmark.de (German) or OIBenchmark.fr (French) and click “start”

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  3. Select your industry, answer the twelve quick questions and
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Earning a Seat at the Table: Hybrid Cloud with Continuous Delivery & Insights (Part 2)

As discussed in my last post, after setting the vision to “responsibly move at market speed” and defining the KPI’s, you can break the technical organization into three focused, empowered teams:

Team 1: hybrid cloud

Team 2: continuous delivery

Team 3: continuous insights

I addressed hybrid cloud in my previous post. Today I’m going to focus on continuous delivery and insights.

Continuous Delivery

I like to think of the following guiding principle when approaching continuous delivery…

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I’ve been involved with previous projects that attempted to rollout Agile and DevOps across the organization that have failed because of philosophical debates. Those passionate about Agile methodologies would argue with those that believed Waterfall was best. Similarly, those that …

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Earning a Seat at the Table: Hybrid Cloud with Continuous Delivery & Insights (Part 1)

In my previous post, I addressed the need for organizations to transform and adapt their IT capabilities to ensure that they “responsibly move at market speed.” Now, I wanted to talk about how that can be achieved.

There’s a famous quote from Benjamin Franklin, “If I had more time, I would write you a shorter letter” that a mentor of mine transformed into a set of leadership principles that she called the “rule of 3”.

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By combining hybrid cloud, continuous delivery and continuous insights, organizations are able to optimize three KPIs:

  1. Development Velocity: the speed at which app teams can deliver new features to market.
  2. Shifting operational metrics from hardware-centric (e.g. 99.99% available), to user experience-centric by monitoring,
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Splunking Soccer and the English Premier League

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The English soccer season starts this weekend and I was lucky enough to go to the season opener (The Community Shield) for my son’s first football match. He had a lot of questions including “who won the most matches last year?”, “who scored the most goals?”, “who gave the most red cards?”. Despite my shambolic efforts to predict the winner of the 2014 World Cup, I thought I’d try and find out by Splunking the data.The top four in the Premier League last year were Chelsea, Manchester City, Arsenal and Manchester United (in that order) so I thought I’d look into the story the data told about the season. I managed to find a file of all the results from …

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Masters Of Machines 2015 Part 4: Meeting the increasing security threat head-on with Operational Intelligence

Matrix FightIn the fourth and final part of this blog series to accompany the “Masters of Machines II” research from Splunk and industry analyst Quocirca, we discuss the rising security threats faced by organisations today and how Operational Intelligence has a key part to play in defending yourself.

 

 

 

 

If you want to catch up with previous posts:

Part 1 – Discusses the high level findings from the research

Part 2 – The increase in IT complexity and managing it with OI

Part 3 – How to improve customer experience by harnessing machine data

 

The fastest growing IT management concern from 2013 to 2015 was increased security threats through the compromise of IT systems.

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The …

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Masters Of Machines 2015 Part 3: Customer Experience and Operational Intelligence

CExp_DataIn part 1 of this blog series we discussed the high level findings from the Quocirca analyst research into Operational Intelligence. In part 2 we discussed in detail IT complexity and the role of machine data. In part 3 I wanted to talk about the fact that poor customer experience is one of the top three fastest growing IT concerns. In April, I wrote here and here about how organisations (such as Shazam, John Lewis, Auchan, Nordstrom and Domino’s Pizza) are using Splunk to improve customer experience and the research shows how important a priority it is. It is no surprise that customer experience is now a multi-channel initiative across web, voice, mobile, face-to-face, social and IoT. What is a …

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Masters of Machines 2015 Part 2: IT Complexity on the Rise

WiresIn part 1, I spoke about the key findings from the recently published research by Quocirca. In part 2, I’ll focus on how the research shows that Operational Intelligence helps manage IT infrastructure complexity. The adoption of cloud services (IaaS, Paas and SaaS) has a lot of well documented benefits but does add to IT infrastructure complexity making it more difficult to get insight into a technology landscape that is increasingly hybrid.

 

There were three big concerns with IT infrastructure:

  • Downtime and disruption to mission critical (often hybrid) services
  • Keeping up with innovation (e.g. cloud, big data, the internet-of-things (IoT), DevOps (software development and operations) and mobility
  • Data chaos from all the information generated by a modern
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Master of Machines 2015 Part 1: Operational Intelligence helps conquer complexity

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We’ve been very busy the last few months working on a piece of research with industry analyst Quocirca and I’m very pleased to announce 2015’s Masters of Machines report and a new Operational Intelligence benchmarking tool. We conducted this research last year and it gave the market some great insight into the value machine data can deliver and the maturity of Operational Intelligence in Europe, so we’ve repeated it for 2015 and the findings are fascinating. The research analysed around 400 senior business and IT decision makers from the UK, Germany, France, Sweden and the Netherlands to look again at the maturity of Operational Intelligence. The key findings from the research are that the fastest growing concerns for IT …

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Is the secret to (big) data success collect once and use many?

swiss_army_knife_512373Many moons ago, I used to write code, badly. I learnt to program in COBOL, PL1 and JCL (Job Control Language). I then moved on to programming Java which promised portability, reuse and “write once, run many”. I’ve spent the last few weeks talking to a lot of Splunk customers and it struck me that the companies having the most success and making the best case for value of big data are the ones who are using the same data for multiple purposes. It got me thinking if there is something in that promise of Java many years ago that we can learn from with big data. Is the secret for big data success “collect once and use many”?

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Splunkers in Atlanta, Meetup this Friday! Learn what’s new with Splunk App for Stream & more

splunk app for stream screenshot showing HTTP payloadHeadline says it all, but to elaborate just a tiny bit, be sure to join us in Atlanta this Friday! The user group meeting will be held in the Cumberland / Windy Hill area. Show up for a great time of learning more about Splunk, and networking with your colleagues in the Metro Atlanta area. Food will be provided. For full details and to register, please RSVP at our event page so that we have an accurate count for food.


Agenda:

11:00 – Welcome & networking

11:30 – Lunch served

11:40 – Housekeeping, group introductions

11:50 – Main speaker: Clayton Ching, Sr Product Manager at Splunk. Topic: What’s New with Splunk App for Stream

12:40 – Lightning rounds, member presentations

13:30 – User Group planning / networking

14:00 – Event …

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