May the 4th Be With You: The Data Awakens.

SW_AWAKENSI’m sure, like a lot of you, the recent trailer for the new Star Wars film made you feel like a kid again. My first cinematic memory was going to watch a double bill of Empire Strikes Back and Return of the Jedi when I was about nine. Times have changed and last year I wrote a blog post about Splunking Star Wars Data with my 8 year old son (he’s pretty excited about the new Star Wars film but maybe not quite as much as me!). We used Splunk to investigate planets, lightsabers, Luke Skywalker etc.

To celebrate this year’s May the 4th, I’ve been investigating what Star Wars would have been like if a long time ago, …

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Customer experience improves business performance. Are you making the most of your machine data? Part II

In part 1, we discussed some of the findings of the recent UK Institute of Customer Service report on Customer Satisfaction Index and highlighted some customers using Splunk and machine data to improve customer experience. There’s a great video from my colleague Rahul that gives you a good summary:

We often find that companies start using their machine data in Splunk to spot issues and get alerted to possible incidents. Very quickly the people who are looking at the data and what they thought was a system of record realise that the same data in Splunk can be used as a system of engagement. Consider the screenshot from a demonstration of Operational Intelligence (click to enlarge):

OIDash
In this case …

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Customer experience improves business performance. Are you making the most of your machine data? Part I

CExp_DataA couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.

 

The three biggest areas and UKCSI metrics where the score has fallen are:

CExp1

 

CExp2With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …

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Common Core Digital Assessment – Demystifying Your “Online” Readiness, and More With Splunk!

My family and I are very fortunate to live in one of the best school districts in Illinois, possibly the Midwest. This year Illinois became one of the 38 bold states to implement Common Core. Is it controversial or progressive? Dichotomous viewpoints for sure. Nonetheless, it necessitates assessments be realigned to these standards and states have chosen (or are gravitating) to employing one of the following three assessments: the SBAC (Smarter Balanced), PARCC (Pearson), or Aspire (ACT). All three have or are propelling states to replace traditional paper based exams with online assessments. Obvious benefits to online assessments include reduced test administration, automatic scoring, and instant diagnostic reporting for comparing results to other schools, districts, and …
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Splunk 0 – 1 Journalists. Team Fortress 2 Smackdown!

TF2To tie in with the recent news that Valve have standardized on Splunk, we hosted a Team Fortress 2 Smackdown event in the Splunk London office. A team of journalists faced off against a group of UK Splunkers. As a bit of background, Team Fortress 2 (or TF2) is one of Valve’s most popular games. Valve are also creators of some of the best-selling game franchises including Counter-Strike, Dota 2, Half-Life, Left 4 Dead, Portal as well as leading technologies Steam and Source. Valve have over 100 million active accounts and they are using Splunk to get Operational Intelligence into how games are being played, uptime of servers and ensuring the security of Valve and Steam games. Valve will …

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SplunkLive! Zürich

Hello Splunker,

Swiss_ChoclateGreetings from lovely Switzerland. As well as their great chocolate, this week they also had a lot of Splunkers in town for SplunkLive! Zurich. For the 4th time SplunkLive! was in town eating up all the chocolate.

There were many existing Splunkers exchanging great ideas and growing their knowledge and maturity level in the Splunk curve year over year. There were also a lot of folks who were new to Splunk and got inspired.

As always at SplunkLive!, we have great customers who share the story of their journey with Splunk and what they achieved for their company by being smart and extracting the value out of machine data.

Graphmasters GmbH, Iulian Nitescu, Founder & CTO

Ijulian_GraphmastersGraphmasters is …

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Announcing the Splunk Developer Guidance

Greetings, Splunk Developer Community!

This week we are announcing the new Splunk Developer Guidance program at the Splunk Partner Summit Americas 2015. The main objective is to provide our developer community with tools and guidance to build amazing apps on the Splunk platform and enrich users’ experience in gaining insights from their machine data – where ever it might come from and whatever domain they might be specializing in! We are fully aware that the first thing most devs are looking for is code that they can take apart, learn from, and reuse. That’s why we built reference apps for you. The reference apps are complete, end-to-end, real-world apps built with our partners that are meant to showcase various underlying …

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The NHS Spine. A Great Example of the Next Generation of Digital Public Sector Services.

Xray spineAfter the recent news that Splunk is now in the G-Cloud and this month’s TechUK Public Services 2030 event, I’m delighted to announce that the UK National Health Service (NHS) is using Splunk Enterprise to support one of their core IT systems called the Spine. The Spine is a collection of national applications that connects clinicians, patients and local service providers throughout England to essential national healthcare services. The Spine team is using Splunk to get Operational Intelligence from the machine data from these applications and infrastructure.

 

There are multiple national IT systems and services that make up the Spine and these include the Electronic Prescription and Summary Care Record services, as well as Choose and Book, which …

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Changing culture to deliver the next generation of government digital services from Cloud, Mobile, IoT and Data Analytics

Last week, I attended techUK’s Public Sector 2030 Conference. The focus was on how the adoption of technology will help deliver the next generation of UK government digital services. There were four main areas that were discussed; IoT, mobile, data analytics and cloud. Francis Maude, Minister for the Cabinet Office, kicked off the event with a presentation that called out government as a platform and included (impressively) the importance of APIs and how Apple’s App Store is the model of how UK Government digital services should evolve. He described government digital services as a critical piece of national infrastructure and drew an analogy with the Victorians building the sewer system. There was standing room only for his opening.

TechUK_Standing

The …

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Splunk and Operational Intelligence come to the G-Cloud

Having been at TechUK’s Public Sector 2030 event last week and having completed my online tax self-assessment recently (just in time for the deadline of 31st January), digital government services have been on my mind the last few weeks. So it was quite timely that Splunk in the UK started the year with some good news. Splunk is now part of G-Cloud 6 and the UK Government’s Digital Marketplace. We have some great public sector customers in the UK and being part of the G-Cloud was an obvious choice. You’ll be hearing a lot more about some of the public sector customers using Splunk and getting the benefits from Operational Intelligence over the next weeks and months. The team has been working …

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