Splunk at Comcast: Capturing Actionable Insights to Improve User Experience

Last week, I had the privilege of hosting a well-attended webinar with Jonathan Luste from Comcast titled “How Comcast Improves Mobile App and Video Experience with Splunk“. Jonathan shared how Splunk has provided real-time visibility to customer behaviors/preferences as well as providing him the ability to dive deep into operational issues around the performance of content delivery via mobile and internet .

Comcast has number of digital properties – XFINITYTV.com, XFINITY TV & TV Go Apps, XFINITY TV Remote Apps, XFINITY Home App that are accessed via web and mobile. Like many organizations, providing a good customer experience for video delivery and mobile apps is top of mind for Comcast.

XfinityGrid

Traditional digital analytics tools are focused on marketing, …

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The Fan Experience Comes Down to Data

A scenario for a football fan’s version of a “terrible, horrible, no good, bad day:” It starts with your stomach grumbling with hunger at that football game you’ve been waiting for weeks to attend. You run down to concessions, only to wait in a long line and when you finally reach the counter, you find that they’re out of that hot dog you had your heart set on. Not only are you hotdog-less, but you inevitably missed that great hit or a touchdown. Now with an empty stomach, you look forward to getting home and watching the other games you recorded on your DVR—until you find that something went wrong and they’re not there.

We all know that in today’s …

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Splunk and VenueNext: A Winning Team

VenueNext_logoIt has been one of the busiest and most eventful NFL off seasons in recent memory with players finding new homes and fans given new hope for the pending season through key player acquisitions and trades. As with the product on the field, franchises are constantly enhancing and improving the fan experience off it. With the integration of technology into the live experience, event-going fans are now enjoying MVP-type services from beginning to end.

When the San Francisco 49ers started planning their new stadium, use of technology, particularly mobile technology, was at the core of delivering an amazing fan experience. By partnering with VenueNext, they have built one of the best mobile apps for providing a delightful fan experience …

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Splunk MINT – Enhance Operational Intelligence with Mobile Data

Splunk MINT logo[3]MINT Highlights

 

 

I’m thrilled to announce a major update to Splunk MINT. Splunk MINT allows you to collect and analyze operational information from your mobile apps. Now, you can get the same insight on mobile app performance, problem, and usage as you do with applications and infrastructure that you’re probably already using Splunk for today.

MINT Analytics 3-13Real Time Insight:
Track sessions, unique users, application crashes, crash rates per user, and user engagement in real time. Drill down on items to explore in more detail.

Network Monitoring:
Measure the volume, latency and status of all HTTP connections. This enables you to understand the network’s contribution to transaction response times or query response times from API calls and other web services.

Transaction

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Splunk App for Stream 6.2 delivers a big bag of goodies!

The Splunk App for Stream just got better! In addition to support for Linux and Mac operating systems, I am pleased to announce that the app now supports Windows 2008 R2 and Windows 7. This new 6.2 version is available now on Splunk Apps. You can use Splunk software with the Splunk App for Stream to correlate wire data with other machine data from any other technology.

In the past releases of Splunk App for Stream, we offered you various ways to work with your wire/network data, whether you wanted to observe all of the data or just a subset of protocols and defined fields. We are now adding even more options for data collection and extraction. The Splunk …

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Trade Me: Using Splunk for Multi-channel Analytics

From one side of the globe to the other, I continue to be impressed with the innovation and success of Splunk customers. In my last post, we discussed the success of UK retailer John Lewis and today we’re headed over to New Zealand to check out the innovation of online marketplace and classified ad site Trade Me.

Like many Splunk customers, Trade Me initially downloaded Splunk to address IT operations challenges (covered in detail in our Trade Me case study). As the company found success with Splunk, the Trade Me team realized that correlating clickstream data with structured data could uncover new business insights.

By mashing up clickstream and mobile data with structured data from relational databases, Trade Me …

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Retail Success at John Lewis

Since I joined Splunk a few months ago, I’ve had the opportunity to hear about some amazing things customers are doing with Splunk. During those conversations, I’ve noticed that most of our customers have a similar experience – they download Splunk to solve a specific issue, but quickly find out it can do so much more.

John Lewis is a prime example. In a recent press release, we announced how this UK retailer is using Splunk Enterprise to support the operations of a website that generates over 1 billion pounds in sales per year. The company initially downloaded Splunk to solve a single problem. In this case, John Lewis was trying to identify and resolve an extremely arcane technical …

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Mission Critical Availability with Splunk Enterprise 6.1

One of the newest features in Splunk Enterprise 6.1 is Multi-site Clustering.  This feature strengthens our ‘Operational Intelligence for everyone’ message by making the mission critical machine data available to users all the time, and it can even withstand an entire datacenter outages. Splunk Enterprise 6.1 has raised the bar on enterprise readiness to a new level.

 

Just as a recap, the clustering feature has been available in Splunk Enterprise since version 5.0. The earlier versions provided the much-needed High Availability (HA) capabilities – if one of the indexers is down then a replicated copy of the same data is available to users, thus minimizing any interruption in service.

 

The new Multi-site Clustering feature in 6.1 provides the …

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Happy SysAdmin day! I need to Splunk my brain – does your organization need to?

Hi. I’m having one of those weeks where I could do with Splunking my brain. Why? Because one thought keeps firing off another activity and adding to the unstructured list of things that I need to do. Essentially – it is working a bit like this:

What I really need, is it to work like this:

I’m sure we’ve all had times like this – lots of data coming at you that fits the mythical “three Vs”. There’s a high volume of data, it is moving quickly to give it velocity and there’s a lot of variety. What further adds to the need to Splunk my brain is the fact the data is at so many different …

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Big data and financial services – an EMEA perspective

I was lucky enough to attend the first day of the “Big Data in Financial Services” event in London a few days ago. I know some people might not think of that as lucky but I say it on the back of a surprisingly varied agenda, entertaining speakers and a lot of good debate and content on what big data means to FS companies and how they are using it.

The key point that I took away was that right now, FS companies are using big data today to focus on operational issues – risk, efficiency, compliance, security and making better decisions. However, there is a growing trend in FS companies looking at how big data is going …

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