Practical Operational Intelligence for the Internet of Things – Part 1

Recently, we were lucky to join the Eclipse Foundation’s IoT team for a webinar on “Practical Operational Intelligence for the Internet of Things”. Emphasis was on the practical. As I discussed in a recent blog for the IoT Solutions World Congress, when it comes to the IoT, turning data into insights shouldn’t be so hard. With the proliferation of complex architectures, interfaces, and slow time-to-value, it’s no wonder the “hype” of both big data and the IoT sometimes eclipses their successes.

With that in mind, I’m kicking off a multi-part blog series on “Practical” IoT Operational Intelligence and Analytics with Splunk. Goal here is to get you to value from IoT generated data as quickly and as …

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Masters Of Machines 2015 Part 4: Meeting the increasing security threat head-on with Operational Intelligence

Matrix FightIn the fourth and final part of this blog series to accompany the “Masters of Machines II” research from Splunk and industry analyst Quocirca, we discuss the rising security threats faced by organisations today and how Operational Intelligence has a key part to play in defending yourself.

 

 

 

 

If you want to catch up with previous posts:

Part 1 – Discusses the high level findings from the research

Part 2 – The increase in IT complexity and managing it with OI

Part 3 – How to improve customer experience by harnessing machine data

 

The fastest growing IT management concern from 2013 to 2015 was increased security threats through the compromise of IT systems.

Report-Fig-09

The …

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Masters Of Machines 2015 Part 3: Customer Experience and Operational Intelligence

CExp_DataIn part 1 of this blog series we discussed the high level findings from the Quocirca analyst research into Operational Intelligence. In part 2 we discussed in detail IT complexity and the role of machine data. In part 3 I wanted to talk about the fact that poor customer experience is one of the top three fastest growing IT concerns. In April, I wrote here and here about how organisations (such as Shazam, John Lewis, Auchan, Nordstrom and Domino’s Pizza) are using Splunk to improve customer experience and the research shows how important a priority it is. It is no surprise that customer experience is now a multi-channel initiative across web, voice, mobile, face-to-face, social and IoT. What is a …

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Masters of Machines 2015 Part 2: IT Complexity on the Rise

WiresIn part 1, I spoke about the key findings from the recently published research by Quocirca. In part 2, I’ll focus on how the research shows that Operational Intelligence helps manage IT infrastructure complexity. The adoption of cloud services (IaaS, Paas and SaaS) has a lot of well documented benefits but does add to IT infrastructure complexity making it more difficult to get insight into a technology landscape that is increasingly hybrid.

 

There were three big concerns with IT infrastructure:

  • Downtime and disruption to mission critical (often hybrid) services
  • Keeping up with innovation (e.g. cloud, big data, the internet-of-things (IoT), DevOps (software development and operations) and mobility
  • Data chaos from all the information generated by a modern
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Oooooooh, Shiny… Icons!

Screen Shot 2015-06-25 at 1.16.53 PMWho doesn’t love building “shiny” dashboards and getting the following reaction from their  viewers? One trick to add some extra flare to your dashboards is replacing your single value rangemap icons with your own images that change color or to a different image depending on the value. This even includes animated .gif or svgs! For example the Operational Intelligence dashboard below shows one use case of single value icon replacements. In fact, the “Power” and “HVAC” icons on the bottom right are animated .gifs and both change color and spin faster according to the single value result. Cool eh? Let’s see how this is done so you can build your own!  Note: This only works on 6.1.x and 6.2.x!

Additionally …

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Master of Machines 2015 Part 1: Operational Intelligence helps conquer complexity

Quocirca_Fastest_Growing

We’ve been very busy the last few months working on a piece of research with industry analyst Quocirca and I’m very pleased to announce 2015’s Masters of Machines report and a new Operational Intelligence benchmarking tool. We conducted this research last year and it gave the market some great insight into the value machine data can deliver and the maturity of Operational Intelligence in Europe, so we’ve repeated it for 2015 and the findings are fascinating. The research analysed around 400 senior business and IT decision makers from the UK, Germany, France, Sweden and the Netherlands to look again at the maturity of Operational Intelligence. The key findings from the research are that the fastest growing concerns for IT …

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Splunk at Comcast: Capturing Actionable Insights to Improve User Experience

Last week, I had the privilege of hosting a well-attended webinar with Jonathan Luste from Comcast titled “How Comcast Improves Mobile App and Video Experience with Splunk“. Jonathan shared how Splunk has provided real-time visibility to customer behaviors/preferences as well as providing him the ability to dive deep into operational issues around the performance of content delivery via mobile and internet .

Comcast has number of digital properties – XFINITYTV.com, XFINITY TV & TV Go Apps, XFINITY TV Remote Apps, XFINITY Home App that are accessed via web and mobile. Like many organizations, providing a good customer experience for video delivery and mobile apps is top of mind for Comcast.

XfinityGrid

Traditional digital analytics tools are focused on marketing, …

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The Fan Experience Comes Down to Data

A scenario for a football fan’s version of a “terrible, horrible, no good, bad day:” It starts with your stomach grumbling with hunger at that football game you’ve been waiting for weeks to attend. You run down to concessions, only to wait in a long line and when you finally reach the counter, you find that they’re out of that hot dog you had your heart set on. Not only are you hotdog-less, but you inevitably missed that great hit or a touchdown. Now with an empty stomach, you look forward to getting home and watching the other games you recorded on your DVR—until you find that something went wrong and they’re not there.

We all know that in today’s …

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Splunk and VenueNext: A Winning Team

VenueNext_logoIt has been one of the busiest and most eventful NFL off seasons in recent memory with players finding new homes and fans given new hope for the pending season through key player acquisitions and trades. As with the product on the field, franchises are constantly enhancing and improving the fan experience off it. With the integration of technology into the live experience, event-going fans are now enjoying MVP-type services from beginning to end.

When the San Francisco 49ers started planning their new stadium, use of technology, particularly mobile technology, was at the core of delivering an amazing fan experience. By partnering with VenueNext, they have built one of the best mobile apps for providing a delightful fan experience …

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Splunk MINT – Enhance Operational Intelligence with Mobile Data

Splunk MINT logo[3]MINT Highlights

 

 

I’m thrilled to announce a major update to Splunk MINT. Splunk MINT allows you to collect and analyze operational information from your mobile apps. Now, you can get the same insight on mobile app performance, problem, and usage as you do with applications and infrastructure that you’re probably already using Splunk for today.

MINT Analytics 3-13Real Time Insight:
Track sessions, unique users, application crashes, crash rates per user, and user engagement in real time. Drill down on items to explore in more detail.

Network Monitoring:
Measure the volume, latency and status of all HTTP connections. This enables you to understand the network’s contribution to transaction response times or query response times from API calls and other web services.

Transaction

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