With IT Operations Analytics, Data Is Everything
DevOps. Machine learning. Faster decision making. The biggest trends in IT are helping us speed release cycles, get more insights, and improve operations like never before. But as IT begins adopting and optimizing these new strategies in their organization, there’s one critical piece that’s often overlooked: an IT operations analytics (ITOA) strategy. IDC recently authored some important research on the topic, which you can download here: IDC Special Report: Worldwide IT Operations Analytics Software Market Shares, 2015.
According to the report, “The key objective [of ITOA] is to optimize IT operational service levels in near real time for production application and infrastructure computing environments.”*
In other words, when you’re using ITOA solutions effectively, your organization simply runs better. According …
ING Bank at Gartner Symposium. Delivering business value from operational insights.
Last week was EMEA’s Gartner Symposium and it was a pretty busy week. Thousands of CIOs, senior IT leaders and IT companies converged on a very windy Barcelona. We were lucky enough to have ING Bank speaking about how it uses Splunk to deliver business value from IT and ensure its customers are happy. ING Bank Slaski in Poland has over four million customers monitored by Splunk. ING’s IT goal is to make sure they are listening to the voice of the customer “to stay a step ahead in life and business” by:
- Making it clear and easy to use ING’s banking services
- Allowing customers access to those services anytime and anywhere
- Empowering users to self serve and make use
Splunk at IP Expo London – operating the IT of the digital enterprise.
IP Expo London (at the ExCel Centre in London) is upon us and it promises to be a great couple of days. Splunk have three presentations and I’m interested to hear what the current views are around IT operations, monitoring and application management. Hopefully you’ve had a chance to read Matthias’ blog on securing the digital enterprise. I wanted to focus on the role of IT in operating the technology that is underpinning digital transformation.
IT operations is going through a period of significant change and disruption (when isn’t it?). The pressures of companies undergoing digital transformation whilst trying to ensure uptime, reduce the cost of IT, making sure they are secure and enabling the CIO to show value …
Knock knock. Who’s there? 48 million visitors a month. NHS Choices looks to Splunk for Operational Intelligence.
Increasingly, healthcare is becoming digital and multi-channel. The National Health Service in the UK is no stranger to this and recently rebranded its online services to be NHS Digital. I’m delighted to share our latest customer story from NHS Choices, the “front door” to the NHS and the UK’s biggest healthcare website. They are using Splunk to transform data into improved visibility of their infrastructure to deliver these critical online services.
NHS Choices traffic
NHS Choices has a complex infrastructure so gaining performance insights wasn’t easy. In the past, NHS Choices used an external service to monitor site availability, resulting in a lengthy troubleshooting process which impacted the usability and performance of the website. NHS Choices now uses Splunk …
Masters of Machines 2015 Part 2: IT Complexity on the Rise
In part 1, I spoke about the key findings from the recently published research by Quocirca. In part 2, I’ll focus on how the research shows that Operational Intelligence helps manage IT infrastructure complexity. The adoption of cloud services (IaaS, Paas and SaaS) has a lot of well documented benefits but does add to IT infrastructure complexity making it more difficult to get insight into a technology landscape that is increasingly hybrid.
There were three big concerns with IT infrastructure:
- Downtime and disruption to mission critical (often hybrid) services
- Keeping up with innovation (e.g. cloud, big data, the internet-of-things (IoT), DevOps (software development and operations) and mobility
- Data chaos from all the information generated by a modern