Simple steps to getting started with Splunk for Customer Experience
In the previous post, I shared an amazing use of Splunk at Comcast for improving user experience. You can also access a replay of the webinar: “How Comcast Improves Mobile App and Video Experience with Splunk.”
In this post, I will share with you some tips, tricks on how you could get started with using Splunk for Customer Experience.
Many of you are already using Splunk for WebOps, Application Delivery or IT Operations by indexing weblogs – apache or IIS. Analysis of this data helps ensure website, mobile app or application uptime and performance. However, these data sources contain critical information that goes beyond the operational use. They contain customer ID, product information, platform, device, and transaction …
Common Core Digital Assessment – Demystifying Your “Online” Readiness, and More With Splunk!
StudentRND’s 1st Code Day SF = success
Splunk4Good’s new intern, Carol Silva, told you recently how excited we were to be sponsoring and hosting StudentRND‘s 1st Code Day SF here at Splunk HQ over President’s Day weekend. I knew it was going to be great, but I had to blog myself to share how absolutely wowed I was at the epic success of this event!
Saturday morning as Tyler Menezes and Chris Engelbrecht from StudentRND finished setting up, the first few kids starting filtering into the Splunk Dev space, all with laptops and some with fancy gaming accessories or sleeping bags in hand. I had my first indicator things were going to be epic when before the keynote even began there was a rap battle …
Splunk Challenge 2012 – A Competition in Operational Intelligence
“Put 40 students in a room, give them Splunk with some data sources and see what they can come up with”, suggested Lord Lau.
“Aye aye Chief”, I replied meekly. In front of Lord Lau, you have only one choice, and that is to take all these tasks with stride.
And so this was the beginning of a series of collaboration with Nanyang Polytehnic in Singapore to promote the awareness of machine data and Splunk as the platform for operational intelligence. The NYP (Nanyang Polytechnic) and Splunk team sat down and deliberated on the format of the competition, the type of questions, the type of data sources as well as the pre-preparation work that have to be done. Some of …
Splunking Outside The Box @ .conf2012
Dallas Splunk Users Group – Feb 21 @ 6:00p CST
Splunking Outside The Box -v2.0
If you attended my technical presentation @ the Splunk 2010 users.conf event last called “Splunking Outside The Box“, then you’re probably aware of just how esoteric my thinking can be when it comes to creatively leveraging Splunk for the more non-sensible, yet highly educational use cases.
For example, I showed-off my Splunk for Texas Lotto App, which my team here @ Splunk uses each month to pick our “winning” numbers.
So far, we’ve won about $26…but we’ve spent ten times that amount along the way. But that’s beside the point.
Anyway, at this year’s conference I am hoping to avoid those everyday boring run-of-the-mill searches and get you thinking outside the box yet again.
Yes, I plan to …
SplunkLive Singapore 2011
NTU gaining real-time visibility across all security relevant data
Aviva Splunking AS400 logs + Windows, Unix and Linux to meet compliance
Great China Telecoms company using Splunk to deliver Operational Intelligence for value added services
April 12 2011 marked the second SplunkLive in Singapore, with nearly double the number of attendees from just a year ago. The Splunk team in Asia has also doubled in size during the same time-frame, to better service customers and the appetite for Splunk.
Nanyang Technological University
The first customer speaker was James …
Leading Universities Get Better Visibility Across Their Environments with Splunk (The Tale of SplunkLive! Boston)
One of my favorite parts about attending a SplunkLive! event is hearing Splunk users talking to one another about their experiences. Watching people from similar industries interact and talk about different uses of Splunk and seeing that twinkle in their eyes when a moment of discovery crosses their face…“Wow, Splunk can do that?” It makes me smile every time.
SplunkLive! Boston featured presenters from two long-term customers. First, Steven Maresca, from University of Connecticut talked about how Splunk was able to help the University meet PCI, HIPAA and other compliance mandates related to specific fields of research. Splunk helps them to meet log retention mandates, dashboards make audits easier for auditors, and SSO ensures the right people have access …