Splunk and VenueNext: A Winning Team
It has been one of the busiest and most eventful NFL off seasons in recent memory with players finding new homes and fans given new hope for the pending season through key player acquisitions and trades. As with the product on the field, franchises are constantly enhancing and improving the fan experience off it. With the integration of technology into the live experience, event-going fans are now enjoying MVP-type services from beginning to end.
When the San Francisco 49ers started planning their new stadium, use of technology, particularly mobile technology, was at the core of delivering an amazing fan experience. By partnering with VenueNext, they have built one of the best mobile apps for providing a delightful fan experience …
Splunk at Constant Contact: operational and security insights to ensure great customer experience
As an all-in-one online marketing platform service provider, Constant Contact supports over 600,000 small business customers succeed with their businesses. However, this kind of customer traction and growth does not happen easily. A critical gateway to this success is customer satisfaction and this demands that they remain in “constant contact” – no pun intended – with real-time insights into their business critical services.
Providing SaaS services comes with myriad of challenges: ensuring uptime, proactively addressing performance bottlenecks, elastic capacity planning while minimizing operational costs and managing every technology in the infrastructure to get the best and most out of it.
Splunk at TiVo: Watch your favorite shows when you want to
This is a familiar refrain in my home: “What’s on TV? Nothing? Ok, what about Netflix? Or Hulu? Have you seen the latest on Amazon Prime?” If you’re like me, you’d go to each service and search through each programming guide until you found a program you like. Or, you could use TiVo and search across all of the programming guides at once, saving yourself lots of time and trouble switching from one service to another.
For TiVo, this search capability – as well as other TiVo features — is critical to providing a seamless user experience for their 5M+ customers worldwide. Not just on TVs, but on tablets and smartphones too!
TiVo uses Splunk to monitor the uptime …
My .conf2014 Data Adventure Part I – What Happens in Vegas Doesn’t Stay in Vegas
(Note – no monkeys, tigers, Mike Tyson or Mr Chow were harmed in the writing of this blog or at .conf2014).
They say what happens in Vegas, stays in Vegas.
That clearly didn’t happen with Splunk’s .conf 2014 where the theme was “Your Data Adventure”.
The news from the event, customer stories, press coverage, analyst commentary, social media buzz and the GA of new products have spread globally and certainly haven’t stayed in Vegas.
If there was one thing that summarised what I saw during the week, it was the growth of operational intelligence inside companies – across new use cases and deeper within existing uses of Splunk, but most interestingly combining different use cases together. There were customers presenting …
Congratulations, Splunk Revolution Award Winners!
Every year at .conf, Splunk’s annual worldwide users’ conference, we shine a big spotlight on the Revolution Awards. These awards, and their associated categories, distinguish the achievements of individual customers and recognize the many adventurous and cool things they are doing with Splunk software at their organization.
We announced this year’s Revolution Award winners during the Partner Soiree at .conf2014 at a ceremony that was followed by a fun game of Splunk Family Feud where the winners split up into two “families” and were subsequently joined by Splunkers. Winners were again recognized during our keynote sessions opened by Splunk Chairman and CEO Godfrey Sullivan. We also celebrated with award winners at a customer appreciation dinner later in the week at …
Trade Me: Using Splunk for Multi-channel Analytics
From one side of the globe to the other, I continue to be impressed with the innovation and success of Splunk customers. In my last post, we discussed the success of UK retailer John Lewis and today we’re headed over to New Zealand to check out the innovation of online marketplace and classified ad site Trade Me.
Like many Splunk customers, Trade Me initially downloaded Splunk to address IT operations challenges (covered in detail in our Trade Me case study). As the company found success with Splunk, the Trade Me team realized that correlating clickstream data with structured data could uncover new business insights.
By mashing up clickstream and mobile data with structured data from relational databases, Trade Me …
Retail Success at John Lewis
Since I joined Splunk a few months ago, I’ve had the opportunity to hear about some amazing things customers are doing with Splunk. During those conversations, I’ve noticed that most of our customers have a similar experience – they download Splunk to solve a specific issue, but quickly find out it can do so much more.
John Lewis is a prime example. In a recent press release, we announced how this UK retailer is using Splunk Enterprise to support the operations of a website that generates over 1 billion pounds in sales per year. The company initially downloaded Splunk to solve a single problem. In this case, John Lewis was trying to identify and resolve an extremely arcane technical …
Another NY Metro Splunk Users Group Meeting
We had our first NY Metro Splunk Users Group meeting of the year this week and it was hosted at Blackrock in NYC with Reed Kelly, one of the leaders of the users group playing host. Thanks Reed.
Our first order of business was to watch a presentation from Splunk Product Manager Jack Coates on the new 3.0 Splunk Common Information Model. Unlike the past CIM that focused heavily on security, the new CIM is general purpose for all of IT and flexible to add more knowledge to it, when needed. As a bonus, the app in the app store has data models to quickly get started and test your data sources.
Next, we had a discussion (or some …
SplunkLive! DC: Helping Government Make Sense of Machine Data
There are a select number of U.S. cities dominated by certain industries that ultimately help to define those cities. Detroit for cars, Nashville for country music, Pittsburgh for the Steelers and Primanti Brothers – and Washington, DC for government.
Considering there isn’t a single organization or entity in the world with more data than the U.S. government, Washington, DC has been home to annual SplunkLive! events for the past five years. Yesterday, we hosted our largest yet with nearly 750 attendees.
Our Chairman and CEO Godfrey Sullivan kicked off the event with an overview of Splunk’s capabilities in private and public sectors, touching on key points like the importance of machine data for verifying accuracy and how continuous monitoring is imperative …
Splunk Hadoop Connect 1.1 – Opening the door to MapR; now available on all Hadoop distributions
I am happy to announce that Splunk Hadoop Connect 1.1 is now available. This version of Hadoop Connect rounds out Splunk’s integration with the Hadoop distributions by becoming certified on MapR. Cloudera, Hortonworks, and Apache Hadoop distributions also have the ability to benefit from the power of Splunk.
Splunk Hadoop Connect provides bi-directional integration to easily and reliably move data between Splunk and Hadoop. It provides Hadoop users the ability to gain real-time analysis, visualization and role based access control for a stream of machine-generated data. It delivers three core capacities: Export data from Splunk to Hadoop, Explore Hadoop directories and Import data from Hadoop to Splunk.
The most significant new feature added to version 1.1 is the …