Cheers to Customer Growth: MindTouch Receives $12 Million in Funding

mindtouchBack in 2014 I wrote a blog post about an innovative new Splunk Cloud customer, MindTouch, that was increasing its customer retention and had tripled its customer count with the help of our cloud platform for Operational Intelligence. When I first heard about MindTouch and then met some of the employees and executives, I knew they were onto something big. You see, MindTouch does something pretty cool. They’ve developed a cloud service that helps organizations better engage with their customers by delivering insights into how customers consume the organization’s self-service product and help content. Much like Splunk Cloud, MindTouch helps its clients use data in a way that can give them incredible insight into customer interests and behavior. Some …

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.conf2015 Highlight Series: Splunk Cloud Keeps Orion Talking

At .conf2015, Orion Labs’ Dan Phung showed how his company brings together the cloud, wearable technology, and the Internet of Things with Splunk. We take a look at what he shared during .conf below, but feel free to check out the session recording and his presentation slides for even more detail. And don’t miss the video overview below too.

Science fiction is the stuff of dreamers, but these dreams sometimes come true. Author Arthur C. Clarke envisioned using geostationary satellites for telecommunications relays. Edward Bellamy, in 1888, envisioned the concept of credit cards. Even Aldous Huxley, back in 1931, envisioned a pill that could make unhappy people happy. Crazy stuff!

With that in mind, we couldn’t help but

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.conf2015 Highlight Series: On track for savings and performance… Aurizon rolls out Splunk Cloud

During .conf2015 we were pleased to play host to a session about one company’s transition to Splunk Cloud. Read on to learn more, but check the session recording for more details — and be sure to grab a copy of the presentation itself for reference.

AurizonMoving more than 250 million tons of commodities, Aurizon is one of the largest rail freight operators in Australia. Şebnem Kürklü, an information security manager, joined the company with a focus on improving IT security, vendor and service provider relationships, increase risk awareness in business units, and to leverage investment in current technologies. A full plate for anyone.

The Aurizon IT landscape
Aurizon outsources much of its IT to Fujitsu, though it maintains functions such …

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.conf2015 Highlight Series: Gatwick Airport Looks up to the Cloud

Screen Shot 2015-11-13 at 9.45.12 AMAt Splunk .conf2015, Joe Hardstaff, Business Systems Architect at Gatwick Airport, spoke about the challenges his organization faced as an airport, trying to compete with other local airports with more runways. To give us background on the size of Gatwick Airport, he shared the following stats (you can share them too):

  • Gatwick is the busiest single-runway airport in the world hosting 925 flights per day
  • By 2016, the airport will have serviced 40 million passengers
  • 52 airlines flying to 200 locations in 90 countries (more destinations than any other UK airport)
  • Hardstaff explained that to set themselves apart, his colleagues developed an on-time efficiency solution for Gatwick to allow for an increased number of slots/flights per hour.…

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    Technology to Protect Your Technology

    orrstownbankdebitcardborderIf it hasn’t happened to you yet, it probably will. That moment when you instinctively check your online bank account only to discover several very recent ATM withdrawals you never made. In fact, you couldn’t have physically made them. The withdrawals were too close together in time, too far apart in distance. You call the bank and learn that they do have protective security measures in place, but the system hadn’t yet flagged the transactions as fraud. You’re relieved. You’ll get your money back. But, you’re discouraged that you discovered the fraud before the bank’s technology did.

    According to a 2013 Forrester Report, online fraud costs merchants $200-250 billion per year and financial institutions $12-15 billion. 

    At Splunk, our lifeblood …

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    A Trifecta of Takeaways from AWS re:Invent 2015

    Hat-trick. Trio. Trifecta. Three: The number of things most people can easily absorb and retell after hearing a story. So, while there were many memorable things from AWS re:Invent 2015, I’d like to share three key takeaways. (Sort of like, “Three Clicks and a Beer.”)

    ThreeStarsIf you’re new to the cloud space, AWS re:Invent is Amazon Web Services’ annual user conference – hosting more than 19,000 people all looking to work faster, smarter, and cheaper with cloud-based solutions. At Splunk, we love being part of events like these because it’s in our DNA – the innate drive to continuously innovate and improve our solutions.

    What does all this mean to organizations interested in moving more and more of …

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    Splunk Delivers Real-Time Operational Intelligence to Newly Announced AWS IoT Service

    The big news of the day is that AWS is officially in the Internet of Things business. This is an announcement that is bound to make a major impact on the IoT, and is exciting news for those who are building IoT solutions as they can now take advantage of the benefits AWS can provide in terms of time-to-value, security, and scalability for device to cloud and cloud to device infrastructure.

    This is also great news for Splunk’s IoT team. Our existing partnership with AWS provided a great starting point for making Splunk Enterprise AMIs and Splunk Cloud an easy to deploy and use solution for the massive amounts of machine data bound to be created by AWS IoT applications. …

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    Cheers to .conf2015 with Three Clicks and a Beer

    ThreeClicks2.jpgTuesday was the kickoff of .conf2015: The 6th Annual Splunk Worldwide Users’ Conference in Las Vegas and it was incredible.  After months of preparation, we were ready to hit the stage for the keynote and show the audience – our customers – how much we appreciate their loyalty, their innovation, and their inspiration.  The room was packed.  The staging was absolutely impressive. The place was buzzing.  I was, and still am, in awe of the amount of work, preparation, and production needed to pull off an event of this scale. It’s just one more example of why I am so thrilled to be part of this team.

    I was the third speaker in an impressive lineup of Splunkers …

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    A Cloud Service for Every Purse and Purpose

    Have you ever noticed that the diversity of the cars on the road is an extension of the diversity of our society, with a brand and style that represents just about any driver? There are always outliers, of course, but cars often match the outward persona of their drivers – whether it’s the top-of-the-line Corvette, the mini-van that appears to be bursting at the seams, or the vintage VW Bug. It’s economics in action – revealing just how instinctively the auto industry understands human preferences and market demands. We can attribute much of this to Alfred Sloan, one of GM’s most notable CEOs, because he introduced the concept of product segmentation in 1923 which has impacted consumer purchasing ever …

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    Storytelling: The Heart of Splunk Beats at .conf2015

    I love a good story. It’s when you hear an amazing story that the lines blur between what you were told and what you actually feel. I also believe there is great power in a well-told story – the power to motivate, teach, inspire, and entertain.  In business, we often use our podium time to help teach or report out, but when I hear people share ideas through emotionally-charged storytelling, I find that I’m more apt to relate to and then recall what was said.


    Our Splunk customers are some of the best storytellers I know. When they present, I often feel like I’m listening to ancient explorers or modern-day detectives who are using Splunk software to make rare discoveries …

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