How to Stop Playing the Blame Game in Your IT Department

It’s a familiar scenario: a problem is discovered, and a Service Desk Team gets a help ticket. The Service Desk Team tells Operations that there’s an outage. The Operations Team suggests that the problem could be the result of bad code and passes the issue to Dev. The Dev Team responds that it doesn’t have the tools to solve the problem and asks for logs from production systems.

Suddenly the situation is escalated.

A war room’s assembled. Here you’ll often find a DBA, Docker specialist, network specialist, release manager, site reliability engineer and a developer, sometimes calling in remotely from separate locations. The pressure’s on for everyone to prove their innocence and confirm individual components of the infrastructure are ok. …

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Downtime Got You Down? Webinar: Getting Started With Splunk for Application Management

Your applications are often the most important part of your business, and poor performing apps can be extremely detrimental to your bottom line as well as your company reputation. At Splunk, we help you provide the best end user experience to your customers. Whether it’s ensuring the availability of critical services, improving response time, or reducing MTTR, Splunk can help you monitor and measure the key inputs that affect customer experience (C/X).

Screen Shot 2016-04-13 at 11.57.48 AM

For instance, think about response time. At 1/10th of a second response time in application performance is nearly seamless to the end user. As response time creeps up to 1 second, or longer, that’s enough of a mental break for an end user to realize the lag …

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My Splunk Origin Story

A World Without Splunk

In my pre-Splunk days, I spent significant time leading the vision for standards and automation in our company’s large distributed IBM WebSphere Network Deployment environment. Even though we used standard build tools and a mature change process, significant entropy and deviations were introduced into the environment as a product of requirements for tuning, business, infrastructure, security, and compliance.

As a result, we were unable to recognize the scope of impact when it came to security vulnerabilities or violations with 3rd party compliance. Even worse for us, we spent way too many staff-hours trying to replicate issues between production and quality assurance environments because we had no easy way to recognize the contributing configuration differences.

It’s a Bird, It’s a

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Splunk at Dynatrace PERFORM

Dynatrace_vert_logo_RGB_HTML_2000x1545_hiresThis week, Splunk will be participating at Dynatrace PERFORM – the annual users event for Dynatrace APM users. Not only is Dynatrace the largest APM vendor by market share, we know that many people are getting value by connecting Dynatrace APM with Splunk. The Dynatrace APM App for Splunk has nearly 1,500 downloads!

We’ll be at Dynatrace PERFORM largely to share what exactly Splunk is with attendees and how it can complement the capabilities found in Dynatrace’s products.

In addition to the “lightning talks” we’ll be delivering throughout Wednesday and Thursday, I’m honored to be on a New Stack panel on Thursday October 15 at 4:30pm, along with representatives from AWS, NGINX, Ansible and NodeSource.

Bringing Dynatrace and Splunk together provides a complete view of your applications.

Bringing Dynatrace

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Splunk Apps and Add-ons: Do You Possess the Apptitude?

At Splunk, we’re committed to helping customers across industry and government ingest, organize and visualize their data to gain intelligent insights. Our platform is designed to help users maximize the use of machine data through powerful search and analysis capabilities. What many people don’t know is that we go beyond offering platform solutions to ensure our capabilities can be integrated at the application level. Did you know we also offer more than 700 apps that extend the power of Splunk?

Over the years Splunk has partnered with companies such as Microsoft and Cisco to develop customized apps to integrate with customers’ existing platforms and supplement Splunk’s Enterprise platform. Splunk Enterprise is our platform for Operational Intelligence, but apps and add-ons …

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.conf2014 Highlight Series: Using Selenium and Splunk for Transaction Monitoring Insight

UPDATE: .conf2015 registration is now open!
We’ve also opened up the .conf2015 call for papers and speakers.

Planning continues here at HQ for .conf2015: The 6th Annual Splunk Worldwide Users’ Conference in Las Vegas in September. In the meantime, we’re excited to share the latest in our .conf2014 highlight series. This week, we revisit Elias Haddad’s presentation detailing the capabilities and benefits of the Synthetic Monitoring App.

Skill Level:
Good for all skill levels
Solution Area:
Application Management
Splunk Enterprise

Presentation overview:
The Synthetic Monitoring App enables you to monitor your Web application and measure critical KPIs such as application performance and availability. This session showcases how this app can simulate user interactions around the clock and set …

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Splunk and Synthetic Monitoring

Monitoring your Web Application is not always an easy task. The challenge is even bigger when you want to be proactive about monitoring your application. How can you detect application performance problems before your users actually detect it? How about monitoring the availability of your Saas application knowing these environments are typically locked down: you can’t install an agent and you rarely have access to the instance log files thus limiting your visibility into the application.

A good solution for the above challenges would be to use synthetic monitoring. In a few words, synthetic monitoring is nothing more than a simulation of user interactions to your web application, which then allows you to measure the performance and availability of your application:

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Happy SysAdmin day! I need to Splunk my brain – does your organization need to?

Hi. I’m having one of those weeks where I could do with Splunking my brain. Why? Because one thought keeps firing off another activity and adding to the unstructured list of things that I need to do. Essentially – it is working a bit like this:

What I really need, is it to work like this:

I’m sure we’ve all had times like this – lots of data coming at you that fits the mythical “three Vs”. There’s a high volume of data, it is moving quickly to give it velocity and there’s a lot of variety. What further adds to the need to Splunk my brain is the fact the data is at so many different …

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Big data and financial services – an EMEA perspective

I was lucky enough to attend the first day of the “Big Data in Financial Services” event in London a few days ago. I know some people might not think of that as lucky but I say it on the back of a surprisingly varied agenda, entertaining speakers and a lot of good debate and content on what big data means to FS companies and how they are using it.

The key point that I took away was that right now, FS companies are using big data today to focus on operational issues – risk, efficiency, compliance, security and making better decisions. However, there is a growing trend in FS companies looking at how big data is going …

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Splunk for Meaningful Use

I visited a Health Care customer recently to discuss their most important use cases for Splunk. They’ve taken a holistic approach to getting all of their application data into Splunk and it’s really paying off. A key use case for their many health care facilities helps them stay compliant to meet their meaningful use requirements.

Meaningful use of health information technology is an umbrella term for rules and regulations that hospitals and physicians must meet to qualify for federal incentive funding under the American Recovery and Reinvestment Act of 2009 (ARRA). One of the overarching goals is to use Electronic Health Record (EHR) technology to improve the quality, safety and efficiency of patient care. Bottom line, it’s important to all …

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