Accelerate the Detection of Advanced Threats and Malicious Insiders
Cyber threats are becoming increasingly sophisticated, employing multiple attack vectors and utilizing legitimate ports to exfiltrate sensitive company information. These threats often sit undetected on infected systems for months while modifying, viewing, and stealing your data. And unfortunately, finding them is only part of the battle. To effectively remediate them can require days or weeks of investigation from the security team to trace back through the kill chain to determine the source of the infection, the path it employed, and the actions it took. Of course, this is of concern on multiple fronts; not only does the infection remain for a longer period of time, but the cost of remediation can become significant in its own right.
Similarly, malicious insiders …
Customer experience improves business performance. Are you making the most of your machine data? Part II
In part 1, we discussed some of the findings of the recent UK Institute of Customer Service report on Customer Satisfaction Index and highlighted some customers using Splunk and machine data to improve customer experience. There’s a great video from my colleague Rahul that gives you a good summary:
We often find that companies start using their machine data in Splunk to spot issues and get alerted to possible incidents. Very quickly the people who are looking at the data and what they thought was a system of record realise that the same data in Splunk can be used as a system of engagement. Consider the screenshot from a demonstration of Operational Intelligence (click to enlarge):
Customer experience improves business performance. Are you making the most of your machine data? Part I
A couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.
The three biggest areas and UKCSI metrics where the score has fallen are:
With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …
Splunk at Gartner BI & Analytics Summit
We’re very excited to be attending the Gartner Business Intelligence & Analytics Summit this week in Las Vegas. In addition to welcoming attendees in our booth (#517), we’ll also be presenting during the following times:
Monday, March 30 | Showcase Theater A, Forum Ballroom | 6pm-6:20pm
Leverage Machine Data and Deliver New Insights for Business Analytics
The Big Data phenomenon is being driven by the growth of machine data. Critical insights found in machine data enable IT and Security teams to ensure uptime, detect fraud and identify threats. Today, forward-thinking organizations are discovering its value to better understand their customers, improve products, optimize marketing and drive business processes. Learn how Splunk and your machine data can deliver real-time
analytics.usa.gov Recreated Using Splunk
Have you guys seen analytics.usa.gov?
It’s a great break-down of web traffic to various US government sites. I’m a passionate believer in the open-data movement, and this is simply wonderful! A very big pat on the back to the US Government from across the other-side of the Atlantic. I’m now looking at you now Europe…
What’s more, the team that built the app have exposed API endpoints for the data that’s currently being displayed. Which – to my excitement – allows us to start playing with it in Splunk.
I wanted to show you just how easy it is to recreate the site in Splunk, and why you would want to do it in the first place.…
Shazam – real-time business analytics with Splunk
Business analytics and data visualization are hot topics right now. One of the questions I get asked a lot is “so what’s different about Splunk when it comes to business analytics?” The short answer is the kinds of data we can analyse, the amount of information we can manage, the power of our search language and the real-time nature of the data. We’ve got some great examples of customers such as John Lewis, UniCredit, Domino’s Pizza, SurveyMonkey, Comcast etc. using Splunk for business analytics. I’m delighted that we can now add Shazam to that list:
Christmas 2020. Will big data and IOT change things for Father Christmas? Part II
In part 1 we discussed how Father Christmas is planning to use sensor data for the Internet of Toys.
In part 2 we’re going to discuss how he is going to use very large data sets to build out his Christmas 2020 technology strategy.
Big Data & Analytics
There’s a lot of information that goes into making Christmas a success. This data includes:
- Social media sentiment about good or naughty children
- Christmas present lists from children (both digitized scanned letters and increasingly electronic present lists)
- Data from toys and manufacturing equipment to spot patterns in quality control
- 500 years of Christmas Eve delivery data to help optimize sleigh route planning
- Reindeer biometric information to ensure optimum
Biking With Splunk>4Good for Early Cancer Detection!
To help make a difference in the lives of many family, friends, and colleagues who have been touched by cancer, each Splunker was tasked with training for a 50km, 75km, 75mile or 100mile bike ride through the beautiful scenery of the Peninsula and at least $400 worth of fundraising. Our team here at Splunk was able to use some creative fundraising campaigns to raise $7,986 as a team towards exceeding the overall Canary Challenge goal of $1M. In the end, the final fundraising tally of $1,094,322 will help the Canary Center …
Live in Vegas – Splunk Operational Analytics for Networking and SDNs
Are you going to .conf2014: The Fifth Annual Splunk Worldwide Users’ Conference?
Do not miss our “Splunk Operational Analytics for Networking and SDNs” session on Wednesday, October 8th, 10:30 AM! There, you will learn how Splunk software can help you optimize networking resources for the most efficient application performance and gain end-to-end visibility into your traditional as well as software-defined networks. We will also highlight Splunk software integrations with key vendors in networking space including Cisco, Arista, Ixia, Emulex (Endace) and others. In the demo part of our session, we will showcase Cisco ACI for Splunk Enterprise app.
You will learn how to utilize Splunk software for proactive monitoring of Cisco ACI to dramatically reduce troubleshooting times, optimize applications delivery and …
Trade Me: Using Splunk for Multi-channel Analytics
From one side of the globe to the other, I continue to be impressed with the innovation and success of Splunk customers. In my last post, we discussed the success of UK retailer John Lewis and today we’re headed over to New Zealand to check out the innovation of online marketplace and classified ad site Trade Me.
Like many Splunk customers, Trade Me initially downloaded Splunk to address IT operations challenges (covered in detail in our Trade Me case study). As the company found success with Splunk, the Trade Me team realized that correlating clickstream data with structured data could uncover new business insights.
By mashing up clickstream and mobile data with structured data from relational databases, Trade Me …