DevOps, Analytics and Mental Health: Notes from DevOpsDays Vancouver

IMG_45431Going back to Canada is always a pleasant experience for me. And when you visit Vancouver in April, it is easy to be mesmerized by this city’s majestic beauty. It includes the snow-covered mountain peaks, cherry trees in full bloom and crisp, clean air. And it is in sponsoring DevOpsDays Vancouver that brought us to this beautiful place.

Mining Machine Data for App Delivery

In my Ignite talk, I shared how using analytics for real-time insights into app delivery could help organizations have a measurable business impact. Mining machine data can help DevOps practitioners improve the velocity and quality of their applications across the entire build pipeline.

Gender in Organizations

In her captivating …

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VenueNext and Splunk at Gartner Business Intelligence & Analytics Summit 2016

VenueNext_logoThe following is a guest blog post from Ronak Bhatt, VP of Data Products and Customer Enablement at VenueNext.

There has never been a more exciting time to be a part of the BI and Analytics industry. With constant innovation and new entrants, it is in a constant state of re-imagining. I look forward to being a part of the Gartner BI Event to be held in Grapevine, Texas from March 14 – 16. I am delighted to be presenting and talking about how VenueNext is leveraging Splunk technology to help venue operators gain real-time visibility into venue operations and understand event-goer behavior to transform the in-stadium fan experience.

Levis_MobileVenueNext is a technology company on a mission to transform the …

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Operational Intelligence a ‘shoe-in’ at Kurt Geiger

KG_Shoe2Firstly, let’s get the apologies for the pun in the title out of the way. It was a choice of ‘shoe-in’, ‘perfect fit’ or ‘Kurt Geiger puts best foot forward with Operational Intelligence’. In EMEA, we’ve got a lot of online retailers (John Lewis, Tesco, Otto Group, IKEA to name a few) turning their machine data into Operational Intelligence. I’m delighted to announce that we can now add Kurt Geiger to the list of leading e-commerce companies benefitting from real-time answers to critical business questions around sales performance.

If you don’t know Kurt Geiger, they have been a global luxury footwear and fashion retailer for over 50 years. They have multiple stores and presence in many …

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Splunk at Gartner Business Intelligence & Analytics Summit 2016

Gartner_SummitsI am very excited to attend the Gartner Business Intelligence and Analytics Summit to be held in Grapevine, TX from March 14 – 16. It is one of the premier events in the industry that provides an opportunity to learn from leading thought leaders but also meet the most innovative companies. As evidenced by the changes in the latest Gartner BI MQ, the industry is going through a seismic shift. It is safe to say the nexus of the following trends is leading this:

Cloud – Cloud has been a game changer. Back in the day when we had to test a version of our software on multiple OS, it was a lengthy process – request, procure, wait, install, configure

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Splunk Joins Forces With Verizon to Advance Enterprise Threat Detection

Verizon_EnterpriseIt’s a well-known fact that organizations are facing an astonishing number of cyberthreats ⎯and that number continues to grow on a daily basis. No organization is immune to malicious threats, whether it is a private enterprise, government agency, educational institution or non-profit. That’s why Splunk and Verizon Enterprise Solutions are teaming up to arm clients with the tools and systems they need to battle cybercriminals.

Our weapon of choice? Analytics-driven security.

Together, Verizon and Splunk are addressing a pressing need for better-managed security operations center (SOC) solutions. Verizon now offers Splunk-powered, analytics-driven predictive threat detection to enterprises and government agencies.

By integrating analytics from Splunk Security solutions, Verizon has enhanced its flagship Managed Security Services platform. Leveraging massive …

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Writing Actionable Alerts

Is your Splunk environment spamming you? Do you have so many alerts that you no longer see through the noise? Do you fear that your Splunk is losing its purpose and value because users have no choice but to ignore it?

I’ve been there. I inherited a system like that. And what follows is an evolution of how I matured those alerts from spams to saviors.

Let it be known that Splunk does contain a number of awesome search commands to help with anomaly detection. If you enjoy what you read here, be sure to check them out since they may simplify similar efforts. http://docs.splunk.com/Documentation/Splunk/latest/SearchReference/Commandsbycategory#Find_anomalies

Stage 1: Messages of Concern

Some of the first alerts created are going to be searches …

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My Splunk Origin Story

A World Without Splunk

In my pre-Splunk days, I spent significant time leading the vision for standards and automation in our company’s large distributed IBM WebSphere Network Deployment environment. Even though we used standard build tools and a mature change process, significant entropy and deviations were introduced into the environment as a product of requirements for tuning, business, infrastructure, security, and compliance.

As a result, we were unable to recognize the scope of impact when it came to security vulnerabilities or violations with 3rd party compliance. Even worse for us, we spent way too many staff-hours trying to replicate issues between production and quality assurance environments because we had no easy way to recognize the contributing configuration differences.

It’s a Bird, It’s a

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How’s my driving?

It was the summer of 2014. I was well into my big data addiction thanks to Splunk. I was looking for a fix anywhere: Splunk my home? Splunk my computer usage? Splunk my health? There were so many data points out there for me to Splunk but none of them would payoff like Splunking my driving…

Rocky Road

At the time, my commute was rough. Roads with drastically changing speeds, backups at hills and merges, and ultimately way more stop and go than I could stomach. But how bad was my commute? Was I having as bad an impact on the environment as I feared? Was my fuel efficiency much worse than my quiet cruise-controlled trips between New York and Boston? …

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What is Operational Intelligence? Real-World Examples

Having run through the four levels of Operational Intelligence (level 1, level 2level 3level 4) I thought it made sense to end this blog series with some customer examples. I’ve tried to pick an example from each industry and try to cover IT Operations, Security and Customer Experience. I’ve also included a link to a case study or press release where possible.

 

Financial Services

UniCredit uses Splunk Enterprise for real-time insights into multiple terabytes of operational data and to monitor key business metrics. Proactive incident management has resulted in about 40% of incidents managed before becoming evident to end users, while problem solving and troubleshooting time has been reduced by 70%. UniCredit has improved …

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What is Operational Intelligence? Level 4

We’re at level 4 of Operational Intelligence adoption (feel free to catch up level 1, level 2 or level 3) where data gives an organisation real-time insight in order to make key business and IT decisions.
OI Levels

At level 4, Operational Intelligence will be delivering value to many parts of a company and giving real-time analytics to support business decisions and planning. The amount of data may well be “big data” from potentially hundreds of different sources used for multiple use cases (IT operations, security and customer experience). The machine data generated by an organisation will be augmented with other data – relational sources, mobile devices and social network information. Operational Intelligence level 4 enables a data driven approach to transforming a business. 

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