Customer experience improves business performance. Are you making the most of your machine data? Part I

CExp_DataA couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.

 

The three biggest areas and UKCSI metrics where the score has fallen are:

CExp1

 

CExp2With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …

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The Journey to the Cloud is a Two-Way Street

On my flight to the Splunk Partner Summit in DC, I helped a fellow traveler struggling to push their carry-on bag into the overhead compartment and was reminded of a story a customer told at our company-wide Sales Kickoff. The story was about how the customer was certain he had found the right partner (now his wife) when they were on a date and she was willing to get out of his stalled car, in the middle of a rainstorm, to help him push. At Splunk, we were honored that this was really a parable about our mutual business relationship.

2-waystreetOn stage at the Partner Summit, I kept this story in mind as I presented to a room filled with …

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Smart AnSwerS #18

Hey Splunk community and welcome to the 18th installment of Smart AnSwerS.

Earlier this week, piebob got a shipment with numerous bags of Hershey’s chocolates and candies from one of our amazing customers (thanks alacercogitatus!). It has all been laid out on a table 15 feet behind me, staring into my very soul every day. I look over my shoulder occasionally to see the progress made, semi-hoping it’ll be gone for the greater good of my temptations…but who am I kidding *grabs some chocolate* – Check out this week’s featured Splunk Answers posts:

Is it possible to create a dashboard where you must manually select a panel before a search is run to improve performance?

therockhead was tasked with …

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Splunk supporting the .NET Fringe conference

 

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Next week, we’re heading down to Portland to attend .NET Fringe. This is an event focused on a lot of cool stuff happening in the .NET Community around OSS. As an active member of the .NET OSS community, maintainer of several OSS projects and one of the organizers of the event, I am obviously really excited to see this happen. I am equally excited to see that Splunk has stepped up to the plate as a Platinum sponsor to help make this a reality. Events like this take a lot of funds to do them right and Splunk is there!

Having a strong .NET ecosystem around open source is valuable to us and Splunk cares greatly about where …

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Splunk Enterprise Helps Lockheed Martin Further Embrace “The Need for Speed”

Top Gun was ahead of its time in so many ways. The leather jackets, aviator shades and 80s music we can’t get out of our heads. Maverick and Goose were definitely right about one thing – when it comes to fighter jets, there is a need … the need for speed.

Thirty years later, Splunk is helping Lockheed Martin embrace its need for speed. That is – the need for consolidated, real-time analysis to support Lockheed’s F-35 Lightning II Program, which includes aircraft built for the Navy, Air Force, Army and Marines.

Today, we are pleased to announce a contract award with Lockheed Martin to support the F-35 Lightning II Program. Lockheed Martin is using Splunk Enterprise’s monitoring …

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Splunk the Vote: The ITV Leaders Debate

This post is the second in a series analysing social data about the UK General Election 2015.

Splunk the Vote ITV

Last night (02/04/2015) saw the second televised debate in the run up to the UK general election. Unlike the first, this debate saw all leaders from the 7 main political parties take part.

As we did with the first debate, we collected a sample of tweets to answer the most important question; who won?

The Data

We collected 312,000 tweets from around 123,000 unique users – so about 3 tweets per user in the 2 hour period. Tweet volume is almost double the first debate, however tweets per user is lower indicating more people were discussing this debate on Twitter.

Read more about

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.conf2014 Highlight Series: Creating an Interactive Transaction Profiler

.conf2015 registration is now open!
We’ve also opened up the .conf2015 call for papers and speakers.

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In our ongoing series of .conf2014 #TBT highlights, we revisit Matthias Maier’s “Dashboard Fun” presentation focused on easily creating interactive dashboards with Splunk.

Skill Level:
Intermediate

Solution Area:
Application Development, Application Management

Splunk:
Splunk Enterprise

Presentation overview:
Using Simple XML and Splunk Enterprise, learn how to create easy interactive dashboards to explore data. This demo showcases great tools to put ion the hands of Splunk users, help desk users and IT Operations staff.

For the full recording, check out the Creating an Interactive Transaction Profiler audio.

Register for .conf2015 today and look for more of our #TBT .conf highlights as we …

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Smart AnSwerS #17

Hey Splunk community and welcome to the 17th installment of Smart AnSwerS!

Since our Splunk FY’16 Sales Kickoff fell on Presidents’ Day and was a mandatory work event, the holiday was moved to another date that, of course, I didn’t think to keep track of. Good thing I found out accidentally through conversation with another Splunker earlier this week before it was too late! Let it be known that tomorrow, April 3rd, 2015 is officially “Spring Day” for Splunk in America. I would have made my commute to a dark and lonely office, and it wouldn’t have been the first time. Hah!

Check out this week’s featured Splunk Answers posts:

Why is my sourcetype configuration for JSON events with

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Announcing the availability of the latest version of Splunk DB Connect!

Integrating structured data from relational databases with machine data in Splunk® Enterprise can drive deeper levels of operational intelligence for IT operations, security and business analytics. Splunk DB Connect delivers reliable, scalable, real-time integration between Splunk Enterprise and relational databases.

Today, we are happy to announce general availability of the latest version of Splunk DB Connect. With the latest release we have added exciting new capabilities:

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  • A highly scalable and reliable architecture to support install and use of Splunk DB Connect in large distributed environments
  • Extended secure connectivity to Teradata, IBM Informix and MemSQL
  • Intuitive UI to set up and review database access policies, with built-in health checks and SQL assistance tools

Splunk DB Connect is one of the …

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90 Seconds to Cloud Confidence

splunk_LogoIf you’re responsible for your organization’s cloud strategy, or if you are responsible for managing applications and resources across a hybrid of on-premise and cloud environments, give me 90 seconds to show how you can gain the visibility and assurance you need to leverage the cloud with confidence.

We are in the beginning phase of a seminal shift towards the cloud. The benefits are undeniable – increased business agility, lower costs, and faster time to value. More and more, we’re seeing customers starting to move production workloads into the cloud – no longer just using it for development and testing. As such, these workloads need security, assurance and compliance. And, because the move towards cloud doesn’t happen overnight, these workloads …

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