What Happens When You Move From Reactive to Proactive IT

1280px-Molina_Healthcare_LogoMost IT departments want to make an impact, but fire drills and troubleshooting usually get in the way. Often times, you find yourself playing the blame game. But what if you could get in front of an issue before an incident happens, rather than responding to it after the fact? What if you were no longer reactive to the situation, but instead could focus on aligning with business objectives?

Well, it’s not rocket science, but it hasn’t been easy to date! In this post, I’m here to share how enterprise organizations have been able to move past blame game and take the guesswork out of issue resolution. Let’s look at how one company has embraced the strategic opportunity of

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Healthcare and Machine Data—What’s Not to Love?

Splunk at HIMSSIt’s February, the designated month of love, so I thought it fitting to share the Splunk slogan I love the most: “I like big data, and I cannot lie.” And I’m not the only one—healthcare organizations around the world are loving how big data, especially machine data, is helping them to improve their systems.

The healthcare industry has tons of machine data, not only from their infrastructure and applications, but also from sources like EHRs and connected medical devices. Now they can leverage this data to achieve unique insights that can help standardize infrastructure, improve diagnostics, meet regulations and even tailor medical care. Here’s some real world examples:

  • Myriad Genetics collects biologic samples from doctors all around the
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#splunkconf16 preview: The DNA of Big Data and Big Ideas in Healthcare at .conf2016

SCL-Splunk-conf2016-preview-BigDataIdeas_twtr1-440x220Splunk .conf2016 is just around the corner. We’re excited to share best practices, new ideas, and learn directly from the smartest people in the Splunk ecosystem. We have sessions in our healthcare track that include presentations by the following (in alphabetical order): Cerner Corporation, Harvard University, Kaiser Permanente, MD Anderson Cancer Center, Myriad Genetics, Practice Fusion, St. Jude Medical, and Surescripts. Some of our in-house Splunk experts will present on topics that include: new custom visualization API, improving soldier’s efficiency and healthcare logistics in the battlefield, use case of managing Type 1 diabetes, regulatory compliance, defeating fraud, and big data analytics for healthcare decision support. Come join us for these sessions:


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Splunk at Cardinal Health: Business Innovation Behind the Healthcare Supply Chain

cardinal-health-large-logoThe healthcare supply chain consists of multiple independent agents that include hospitals, doctors and many other stakeholders. The continued shift from volume-based reimbursement to value-based care is bringing the importance on the supply chain to the forefront.

Backed by nearly 100 years of experience, Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Cardinal Health is an essential link in the healthcare innovation supply chain, supporting partners with more than 37,000 employees in nearly 60 countries worldwide.

For more than three years, Cardinal Health has trusted Splunk Enterprise to help ensure operational performance across its mission-critical e-commerce platform that customers depend on for health service and product purchases.

Splunk is excited to …

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Splunk Light – Taking the Pulse of Healthcare Systems

analyticsMD_OnRamp-Blog-01As more and more of the healthcare industry goes online an interesting question arises. Who is monitoring the health of your healthcare system? Or to put it another way your health is increasingly dependent on the health of your healthcare system (say that three times fast and your lung function is just fine). Recently analyticsMD showed that Dr. Splunk Light is watching out for you (well indirectly at least). Stay with me, this will only hurt for a second and you’ll feel better after…

analyticsMD provides HIPAA-compliant SaaS software that empowers frontline teams at hospitals to make the right data-driven decisions regarding efficiency, patient safety and experience. In many ways analyticsMD is an “air traffic control” platform that boosts the …

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Knock knock. Who’s there? 48 million visitors a month. NHS Choices looks to Splunk for Operational Intelligence.

Increasingly, healthcare is becoming digital and multi-channel. The National Health Service in the UK is no stranger to this and recently rebranded its online services to be NHS Digital. I’m delighted to share our latest customer story from NHS Choices, the “front door” to the NHS and the UK’s biggest healthcare website. They are using Splunk to transform data into improved visibility of their infrastructure to deliver these critical online services.

NHS Choices traffic

NHS Choices has a complex infrastructure so gaining performance insights wasn’t easy. In the past, NHS Choices used an external service to monitor site availability, resulting in a lengthy troubleshooting process which impacted the usability and performance of the website. NHS Choices now uses Splunk

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Ransomware Threat in Healthcare

Throughout the past decade, various institutions have fallen victim to the ransomware threat. Most situations were not publicized by the media. Institutions usually address the situation privately. If you are the victim of ransomware, attackers lock your computer or keyboard or data until you pay a ransom. These attacks are on the rise. One of the main reasons why this type of malware targets hospitals and other medical facilities, is because these organizations need immediate access to their files. As a result, there is a much higher chance of getting the ransom paid in Bitcoin relatively quickly. A few weeks ago,  Hollywood Presbyterian Medical Center confirmed it had paid hackers $17,000 worth of bitcoin to release its computer systems, which …

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Insights to Catch Healthcare Fraud and Protect the Privacy of Patient Information

The holidays of 2015 may seem like a distant memory for most, but I am just now feeling the repercussions of having been a victim of credit card fraud. I’m fairly sure it had to do with me throwing away a credit card receipt in a public trash can that had an “old-school carbon copy” swipe of my card number while I was in the East Coast during the holidays.   Someone made some purchases a few weeks ago from an East Coast electronics store. While the situation was a nuisance, the good thing is that my credit card company alerted me before the unauthorized purchases grew out of hand. Better yet, I was not going to be responsible for any …

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Your Picture of Health at .conf2015

LGO-conf2015-RGB.conf2015 is fast approaching, and I’m really looking forward to this year’s event! We’ve carved out a healthcare track out of the 165+ sessions, jampacked with great content. Oh, and we have A NEW SPLUNK T-SHIRT too, just for healthcare! Come join us for these sessions:

Tuesday, September 22

  • 4:15pm – Healthcare Panel: Just What the Doctor Ordered: Innovative Use Cases in Healthcare: featuring demos on using Splunk to ingest and parse HL7 data for time-critical operational intelligence. Pick up your new Splunk t-shirt here!
  • 4:15pm – AdvancedMD: Using Splunk for IT Service Intelligence. Speakers: Tyler Girmer, Coby Nielsen

Wednesday, September 23

  • 10:00am – Cerner Corporation: Predict, Alert, Manage and Optimize an Ecosystem With Splunk. Speakers:
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Splunk Webinar: Learn how Cerner Extends Splunk to Gain End-to-End Visibility into Complex Business Process

I am honored to have the privilege to host a Splunk webinar with Cerner on July 28. In this webinar, Cerner will be discussing one of their many exciting use cases around business process analytics and how they are extending Splunk software to gain end-to-end insights into complex business processes.

One such process is real-time eligibility, a critical and complex process in healthcare. As a part of the process, information for each patient (e.g., name, address, insurance carrier) is entered into the Cerner system, where it is then verified and forwarded to the insurance carrier. The carrier confirms the patient’s coverage and the amount of the deductible. Within moments, the healthcare provider can validate each patient’s eligibility and then provide …

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