Knowledge management is one of those strange terms that sounds like it was made up to make someone’s job sound more important than it is. However, the task of the knowledge manager is no small one: “capture” the knowledge within a company, whether across the board or in a vertical section such as human resources or technology usage. This process is multi-step, as you have to get a feeling for what there is to learn, who to go to in order to learn it, and then get it all down in ways that people can find and make use of.

In my case, I capture best practices in using the Splunk product to accomplish key tasks. Since I’m surrounded by experts in various aspects of using Splunk at work, this task involves a bit of mind-melding so I can learn and understand cool things that other Splunkers have discovered and then put them down in a way our users can follow. I’m sure that many users out there who have come up with some pretty interesting ways to efficiently utilize Splunk for their own purposes. If you’re one of them, I’d love to hear what you’re up to!