Virtual Gov Day: What Did You Miss?
Last Wednesday marked our first Virtual Gov Day webinar, hosted by Carahsoft, where Splunk experts and customers showed attendees how valuable machine data can be in addressing daily IT challenges. Together, we learned how hundreds of government agencies use Splunk software to mitigate cybersecurity risk, optimize service delivery, maintain uptime of critical applications and reduce costs. For those who were unable to participate, I thought a brief summary of the discussion would be helpful.
Drive Disruption, Drive Change
Alan Webber, Research Director for IDC Government Insights, kicked off the web event highlighting how government agencies can use Splunk to reestablish their foundation and cultivate innovation. From Alan’s perspective, “there is a new focus in government agencies, and …
Wednesday May 13th. London gets its Splunk on (and so does Carlton from The Fresh Prince)
Forget the UK’s general election and the new Avengers movie, SplunkLive! London 2015 is the most interesting thing happening in London in May (OK maybe not, but it is going to be pretty great). After the success of last year with 450 attendees, Credit Suisse, John Lewis and Cognia, we’ve at least matched it this year with Paddy Power, Ticketmaster and Cert-EU as customer speakers. We’ve also got most of the Splunk executive team in London to take SplunkLive! up a gear. Not only that, but we’re also mixing the agenda up a bit to include a second day of Splunk University for the first time in EMEA. Finally, we’re also going to be running a Splunk London …
Splunk at Ubisoft: Play on, player!
One of my all-time favorite Seinfeld episodes is the one where George will do anything to maintain his top score status on Frogger. But power supply and traffic get in the way – literally. Fast forward to today, and you have the same roadblocks, with different names — downtime and latency.
The Online Technology Group at Ubisoft (which makes popular games like Assassin’s Creed and Far Cry) uses Splunk Enterprise to help them monitor how Ubisoft game developers use their API to call various services, so they can identify the applications that are running slowly. The visibility that Splunk provides enables the Online Technology Group to identify and fix issues more quickly, enabling the game developers to deliver a better …
Simple steps to getting started with Splunk for Customer Experience
In the previous post, I shared an amazing use of Splunk at Comcast for improving user experience. You can also access a replay of the webinar: “How Comcast Improves Mobile App and Video Experience with Splunk.”
In this post, I will share with you some tips, tricks on how you could get started with using Splunk for Customer Experience.
Many of you are already using Splunk for WebOps, Application Delivery or IT Operations by indexing weblogs – apache or IIS. Analysis of this data helps ensure website, mobile app or application uptime and performance. However, these data sources contain critical information that goes beyond the operational use. They contain customer ID, product information, platform, device, and transaction …
SAIC & Splunk as a Security Intelligence Platform
Splunk is one of the fastest growing companies in the hi-tech industry for a reason. We constantly push the boundaries on how we, and others, think about complex problems. One area that we’ve been successfully driving for a few years now is Security Intelligence. We learned early on, through the eyes of our customers, that the traditional approach to security had severe limitations. It was pure disruption and innovation to invert the thinking in this area and use the native Splunk platform to identify and ingest massive quantities and sources of unstructured and semi-structured data. This has enabled Splunk customers to index machine-generated data and query it with schema-on-the-fly, powering visualizations, dashboards, alerts and proactive remediation. This is what has …
Splunk at Comcast: Capturing Actionable Insights to Improve User Experience
Last week, I had the privilege of hosting a well-attended webinar with Jonathan Luste from Comcast titled “How Comcast Improves Mobile App and Video Experience with Splunk“. Jonathan shared how Splunk has provided real-time visibility to customer behaviors/preferences as well as providing him the ability to dive deep into operational issues around the performance of content delivery via mobile and internet .
Comcast has number of digital properties – XFINITYTV.com, XFINITY TV & TV Go Apps, XFINITY TV Remote Apps, XFINITY Home App that are accessed via web and mobile. Like many organizations, providing a good customer experience for video delivery and mobile apps is top of mind for Comcast.
Traditional digital analytics tools are focused on marketing, …
SplunkLive! DC: What Did You Miss?
Last week more than 750 Splunk experts and newbies alike came together for SplunkLive! in Washington DC. They heard firsthand from our customers and participated in sessions that explored ways to use Splunk software to mitigate cyber risks, prevent fraud, improve performance and reduce costs. At the event there were breakout sessions highlighting different technology offerings, including a cyber-attack simulation. There were also a number of Splunk customers that shared their experiences such as Bob Nicholson, director of the Office of Information Security at the Social Security Administration (SSA), who talked about how Splunk is helping to support SSA operations and security. Gary Mikula from the Financial Industry Regulatory Authority (FINRA) also presented on the benefits his organization has seen …
International Cloud Cover. Splunk Cloud now available in EMEA & APAC.
Today I’m at the AWS Summit London and I’m delighted to announce the international availability of Splunk Cloud. We’ve just had Werner Vogels, CTO of AWS, announce that Splunk is “all in” with AWS and that Splunk Cloud is now available in all of Amazon’s international availability zones.
Splunk Cloud is GA internationally and this follows on from Splunk’s CEO, Godfrey Sullivan, being one of the keynote speakers at the AWS re:Invent event late last year:
Splunk and AWS have been working closely together for quite a while now. It started with organisations (such as Adobe, Autodesk, Coca-Cola, Intuit and FINRA) moving their workloads to the cloud, followed by enterprise customers using our hourly pricing of Hunk on EMR…
Customer experience improves business performance. Are you making the most of your machine data? Part II
In part 1, we discussed some of the findings of the recent UK Institute of Customer Service report on Customer Satisfaction Index and highlighted some customers using Splunk and machine data to improve customer experience. There’s a great video from my colleague Rahul that gives you a good summary:
We often find that companies start using their machine data in Splunk to spot issues and get alerted to possible incidents. Very quickly the people who are looking at the data and what they thought was a system of record realise that the same data in Splunk can be used as a system of engagement. Consider the screenshot from a demonstration of Operational Intelligence (click to enlarge):
Customer experience improves business performance. Are you making the most of your machine data? Part I
A couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.
The three biggest areas and UKCSI metrics where the score has fallen are:
With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …