Splunk Light – SMS Masterminds’ Proactive Cloud Based Insurance Policy

Let’s talk insurance (hey, wake up, seriously, this is interesting). No not insurance for your car, or your home or even your favorite body part (no kidding – Julia Roberts insured her smile for $30 million and Bruce Springsteen insured his voice for a measly $6million – now who’s boss!?) No, I’m talking business operations insurance. Oh, sure, you could take out an actual policy for that as well—but recently, a Splunk customer, SMS Masterminds, talked about how it actually insured its business operations using the Splunk Light cloud service.

As background: SMS Masterminds focuses on digital loyalty and text message marketing. Being consumer facing, the company has over five million subscribers and thousands of retailers on its …

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Is there a common DevOps language?

Enterprises big and small are realizing the value of adopting DevOps culture and achieving faster innovation, increased customer satisfaction and efficiency improvements. In reality, however, developers and operations often have “lost in translation” problems where developers have one set of tools and languages, and operations teams are utilizing entirely different toolsets and methods. Well, this one organization, found a common language between Dev and Ops, which helped them immensely in their DevOps adoption.

NBC-UNIVERSAL

When NBC Universal started on their DevOps journey, they also had different processes and tools they used for development and IT Operations. They wanted to have more visibility into releases performance including understanding how many errors per release, how long is the installation length, and creating the …

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Operational Intelligence a ‘shoe-in’ at Kurt Geiger

KG_Shoe2Firstly, let’s get the apologies for the pun in the title out of the way. It was a choice of ‘shoe-in’, ‘perfect fit’ or ‘Kurt Geiger puts best foot forward with Operational Intelligence’. In EMEA, we’ve got a lot of online retailers (John Lewis, Tesco, Otto Group, IKEA to name a few) turning their machine data into Operational Intelligence. I’m delighted to announce that we can now add Kurt Geiger to the list of leading e-commerce companies benefitting from real-time answers to critical business questions around sales performance.

If you don’t know Kurt Geiger, they have been a global luxury footwear and fashion retailer for over 50 years. They have multiple stores and presence in many …

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Real-Time Operational Visibility for Cisco Collaboration Tools with Splunk

Splunk-Cisco-BigData-LgYou may be familiar with Splunk’s extensive integrations across Cisco’s security, data center and networking product families but did you know that many organizations use Splunk to accelerate troubleshooting and get better visiblity into their Cisco collaboration environment?

Within a Cisco Unified Communications environment Splunk’s ability to provide real-time visibility, proactive notifications, and automatic remediation of issues faciliates:

  • Operational break fix & troubleshooting. Splunk can help eliminate finger pointing by helping determine where a call quality problem exists (across network devices, inbound, outbound, etc.).
  • Call Analytics. Call center and support organizations can track call duration, dropped calls, time in queue, etc.
  • Business Analytics ­ Improve return on investment with better visibility into licensing usage, desk phones vs soft phones,
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Splunk Selected as Jabil’s Global Security Nerve Center

Jabil_50We know how important the ability to quickly detect, investigate and respond to security threats is in protecting the organization from cyberattacks. We also know that investing in security solutions is a careful and meticulous process. This is why we’re honored that global manufacturing services company, Jabil Circuit, Inc., has selected Splunk Enterprise Security (ES) as its global security nerve center and expanded its use of Splunk Enterprise for IT Operations across its global infrastructure.

With more than 100 facilities in 28 countries – and more than 180,000 employees, Jabil has been using Splunk Enterprise for a number of years to monitor the health of those global networks. Adopting Splunk ES as the security nerve center at Jabil was …

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Cheers to Customer Growth: MindTouch Receives $12 Million in Funding

mindtouchBack in 2014 I wrote a blog post about an innovative new Splunk Cloud customer, MindTouch, that was increasing its customer retention and had tripled its customer count with the help of our cloud platform for Operational Intelligence. When I first heard about MindTouch and then met some of the employees and executives, I knew they were onto something big. You see, MindTouch does something pretty cool. They’ve developed a cloud service that helps organizations better engage with their customers by delivering insights into how customers consume the organization’s self-service product and help content. Much like Splunk Cloud, MindTouch helps its clients use data in a way that can give them incredible insight into customer interests and behavior. Some …

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How Brands Manage Data During the Super Bowl

You see servers and devices, apps and logs, traffic and clouds. We see data — everywhere. And with one of the world’s biggest sporting spectacles taking place just down the road from us in less than two weeks time, we thought we’d take a look at a few Splunk customers and how they’ve managed their data loads during the big game.

Coping with web traffic – Cars.com & Nissan
A few years ago, Cars.com used Splunk Enterprise to ensure its web environment could withstand the user load — and ensure a pleasant customer experience — during their Super Bowl advertisements. In years past Cars.com relied on aggregate data to determine their overall performance under Super Bowl levels of stress. …

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Data to Play Pivotal Role in the Fan Experience in Santa Clara

VenueNext_logoWhen fans of the Denver Broncos and Carolina Panthers enter Levi’s Stadium to cheer on their team, they are going to enjoy MVP-type services from beginning to end – regardless of the final score.

When the San Francisco 49ers started planning their new stadium, use of technology, particularly mobile technology, was at the core of delivering an amazing fan experience. By partnering with VenueNext, they built one of the best mobile apps for providing a delightful fan experience that has evolved how the nearly 68,000 fans enjoy games at Levi’s® Stadium.

Levis_Mobile

Data is at the heart of operations in the stadium and Splunk is powering analytics in realtime at every stage of the fan experience. Splunk is used …

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What is Operational Intelligence? Real-World Examples

Having run through the four levels of Operational Intelligence (level 1, level 2level 3level 4) I thought it made sense to end this blog series with some customer examples. I’ve tried to pick an example from each industry and try to cover IT Operations, Security and Customer Experience. I’ve also included a link to a case study or press release where possible.

 

Financial Services

UniCredit uses Splunk Enterprise for real-time insights into multiple terabytes of operational data and to monitor key business metrics. Proactive incident management has resulted in about 40% of incidents managed before becoming evident to end users, while problem solving and troubleshooting time has been reduced by 70%. UniCredit has improved …

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Splunk at the NRF BIG Show 2016

Splunk is excited to sponsor the National Retail Federation’s BIG Show being held in New York at the Jacob K. Javits Convention center from Jan 17 – 20th.
NRF
IT in Retail is undergoing a major transformation with increasing focus on a number of core initiatives. These include:

  • Security/PCI: With the recent breaches at major retailers in the US, security is top of mind as IT takes a closer look at what they have in place to secure sensitive customer data.
  • Customer Experience / Insights: The rapid growth of mobile devices has transformed how customers engage with retailers. As a result, retailers need a much richer understanding of their customers in order to provide the seamless shopping experience that their customers
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