Digital Intelligence at .conf2013 – A Reflection

Last week, I had the opportunity to look at the proposed sessions for .conf2014 – Splunk’s annual user conference.  I was very impressed by the variety of topics and the interesting use cases that many of the customers have proposed. Well I can’t share details about the topics, however I can promise that it is going to be simply amazing!

While we are on it, let’s talk about some of the sessions that were focused on digital intelligence at .conf2013.  We had great use cases from ADP, Lincoln Financial Group, and in-depth discussion about data capture and tag management from the CTO of Tealium. Lincoln Financial Group shared how they are improving user experience by combining …

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Splunk for Healthcare – Splunk attains 2014 ONC-HIT Certification

ONC2014Edition

In my tenure as Healthcare Domain Expert at Splunk, I have seen many Healthcare customers using Splunk for EHR and HIPAA audit reporting. New regulations require you to use Certified technology or “field certify” your solution. So, Splunk felt that the best way to serve our Healthcare Provider customers was to get Splunk software certified.

The specific module certification is 170.314 (d)(3) Audit Reporting. This is the same certification that other  industry solutions have, like FairWarning, IATRIC Security Manager, and P2Sentinel.

What does this mean to you? Healthcare providers can now use the leading technology platform for machine data, log management and operational intelligence without having to get “field certification”. Our customers have found Splunk to be a fraction of …

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London is going to get Splunked…

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May 21st. 9:30am. Lancaster London Hotel. That’s when SplunkLive comes to London. Last year I was in the audience of more than 400 people as I hadn’t joined Splunk (although I was very close). I got to see Barclays, EE and WorldPay talk about what they were doing with their data and how they used Splunk. As you can tell by the fact I’m blogging for Splunk – I joined shortly after the event and being at SplunkLive London 2013 and hearing the great things customers were doing certainly played a big part in that. Here’s a picture from last year – I’m stood in the far right corner under the emergency exit sign (click to enlarge).

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Enough …

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Making service desk relevant within your organization

With Knowledge14 kicking off next week, it’s a good time to reminisce on your service desk, the face of your operations to both internal and external customers.

For external facing service desks supporting customers, the effectiveness has traditionally been measured on mean time to resolution, first level resolution rates, escalations and such. And for internal facing service desks that support employees, its effectiveness has been measured mostly around service delivery within acceptable internal SLOs/SLAs.

These days, service desks are expected to continuously improve end-user satisfaction by delivering high quality, timely customer/user support. How do you enable this?

Let’s look at each of the delivery models individually.

External Facing Service Desks:

The most important metrics to track the external service desk …

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Splunk App for VMware v3.1: Transforming operational visibility into virtualized datacenters with built-in storage correlation

Earlier today, we announced the general availability of the latest release version 3.1 of the Splunk App for VMware. This release is monumental providing radical cross-tier insights into your virtual infrastructure. In this latest release, we’ve focused on improving time-to-value with 3 important features – correlated insights, adaptable reporting and enhanced topology map. Let’s delve a little deeper into each area.

1. Built-in correlation between VMware and storage environments:

If you’re running a virtual datacenter, storage latency in virtual environments is one of the most common performance issues you are likely to deal with. Storage I/O latencies impact performance of VMs because read/write operations can cause performance issues to the shared resources in your datacenter; as VMs contend with each …

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Another NY Metro Splunk Users Group Meeting

We had our first NY Metro Splunk Users Group meeting of the year this week and it was hosted at Blackrock in NYC with Reed Kelly, one of the leaders of the users group playing host. Thanks Reed.

Our first order of business was to watch a presentation from Splunk Product Manager Jack Coates on the new 3.0 Splunk Common Information Model. Unlike the past CIM that focused heavily on security, the new CIM is general purpose for all of IT and flexible to add more knowledge to it, when needed. As a bonus, the app in the app store has data models to quickly get started and test your data sources.

Next, we had a discussion (or some …

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Masters of Machines – Operational Intelligence in EMEA

 

t800Firstly – apologies – this isn’t going to be a blog post about how Skynet wins and Terminators take over the earth. It also won’t be about how Keanu Reeves wearing cool sunglasses(AKA Neo) saves us, via The Matrix, from sentient robot squids. Splunk recently commissioned Quocirca to conduct a piece of market research about the state of machine data adoption in EMEA and where organisations are in getting Operational Intelligence from that data.

We have a webinar this Thursday, 3rd April at 10am UK time (11 CET) and we’d love to have you come along and hear Bob Tarzey, the Quocirca analyst who conducted the research go through the findings.

You can get a copy of the …

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Splunk’s New Web Framework, Volkswagen’s Data Lab, and the Internet of Things.

There are many incredible features in Splunk 6. Pivot, Data Models and integrated maps really stole the show at .conf2013. But I really have to give credit to our developer team in Seattle for the massive leap forward in user interface possibilities with the addition of the integrated web framework, which is included in Splunk 6 but is also available as an app download for Splunk 5.

In the midst of all that Splunk 6 excitement at .conf, I was introduced (at the Internet of Things pavilion) to the team at Volkswagen Data Lab, and had some great discussions with them about their interest in using Splunk as a  platform for the management, analysis, and visualization of data from …

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Splunk EMEA Partner Kick Off – Breakthrough, Barcelona, Beavis and Beaker

BB3As I write this, I’m somewhere over France on my way back from the Splunk EMEA Partner Kick Off (PKO). We’ve been to sunny Barcelona at the Rey Juan Carlos Hotel (a place I’ve spent many a happy corporate event). After confessing to being an A-ha fan in Oslo, having frozen hair in Stockholm and apologising for being English in Paris – I foolishly decided to confess to looking like the lovechild of Beavis and Beaker from The Muppets. I’ll let you decide and comment below. Be kind!

We had about 150 partners from across the region telling their stories, sharing experiences of how their customers are using their machine data and getting a comprehensive, and hopefully useful, update from …

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Splunk wins “Cloud Management Product of the Year” and I meet a Dragon

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I was lucky enough to spend last week in San Francisco for the Splunk Annual Sales Kickoff – always nice to spend some time “Sitting by the dock of the bay” (or at least the Union Square Westin Hotel). Having watched Pacific Rim on the plane I was expecting something to come out of the fog and take out the Golden Gate Bridge…

While I was there, we had the great news that Splunk had been nominated for “Cloud management product of the year” at the UK Cloud Awards. The basis for the award was the work we’d done at UCAS and Cognia and how they manage their AWS, Azure and cloud based applications in Splunk.

 

The great news was …

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