Get your Community on at .conf2014!
Community is HUGE at Splunk, and we’re doing it up big at this year’s .conf with our own gigantic Community Lounge. Here’s a sampling of what’s in the works:
Masters of IRC panel discussion
Wednesday, Oct 8th 11am-12noon on the Community Stage
Join us for an informal panel discussion with 6-7 of our most knowledgeable, longtime customers from the #splunk IRC channel. They will be taking your questions and sharing best practices and stories from their long years of experience deploying and maintaining Splunk at scale. Bring your questions! Whisky optional, but recommended :).
Learn how to start your own Splunk User Group (and meet other people who do, too)
Wednesday, Oct 8th, 12:15pm – 12:45pm on the Community …
From South Africa to Oslo & shipping to life insurance to sensor data. SplunkLive EMEA customer round up.
It has been a busy few weeks for Splunk EMEA with eight SplunkLive events in Cape Town, Johannesburg, Frankfurt, Vienna, Oslo, Copenhagen, Stockholm and Amsterdam. There have been close to a thousand people hearing some great customer stories about how organisations use Splunk to get operational intelligence across a huge range of different industries. I was lucky enough to be at six of them and thought it would be worth sharing some of the stories from across the region.
It has been a bit of a flying visit to each country with the usual plane-airport-taxi-hotel-presentation-taxi-airport-plane but the range of use cases for Splunk, the many different industries and the different kinds of value the organisations are getting from …
Trade Me: Using Splunk for Multi-channel Analytics
From one side of the globe to the other, I continue to be impressed with the innovation and success of Splunk customers. In my last post, we discussed the success of UK retailer John Lewis and today we’re headed over to New Zealand to check out the innovation of online marketplace and classified ad site Trade Me.
Like many Splunk customers, Trade Me initially downloaded Splunk to address IT operations challenges (covered in detail in our Trade Me case study). As the company found success with Splunk, the Trade Me team realized that correlating clickstream data with structured data could uncover new business insights.
By mashing up clickstream and mobile data with structured data from relational databases, Trade Me …
Splunk Cloud at MindTouch: From the Corner Office to the Cafeteria
I’ve blogged previously about the value customers tell us they get from Splunk Cloud and I’m thrilled to be sharing more. In a freshly minted press release, customer case study, and video, MindTouch talks about all the different ways they use Splunk Cloud across their business.
Some amazing nuggets include, how they:
- Exceeded all customer SLAs using Splunk Cloud for real-time monitoring
- Tripled customer count without any additional DevOps headcount
- Increased customer retention by using machine data insights to demonstrate Mindtouch value to their customers
- Display Splunk Cloud dashboards in the company cafeteria, so the entire company has visibility into the health of the Mindtouch cloud-based software
Testimonials like this are amazing … customers relying on …
Retail Success at John Lewis
Since I joined Splunk a few months ago, I’ve had the opportunity to hear about some amazing things customers are doing with Splunk. During those conversations, I’ve noticed that most of our customers have a similar experience – they download Splunk to solve a specific issue, but quickly find out it can do so much more.
John Lewis is a prime example. In a recent press release, we announced how this UK retailer is using Splunk Enterprise to support the operations of a website that generates over 1 billion pounds in sales per year. The company initially downloaded Splunk to solve a single problem. In this case, John Lewis was trying to identify and resolve an extremely arcane technical …
Sharing the Splunk Cloud Love
Tough to beat a reference like that!
However, I’m pleased to say that for Splunk Cloud…we just came pretty close.
- “The user interface for tweaking the dashboards was so phenomenally
Digital Intelligence at .conf2013 – A Reflection
Last week, I had the opportunity to look at the proposed sessions for .conf2014 – Splunk’s annual user conference. I was very impressed by the variety of topics and the interesting use cases that many of the customers have proposed. Well I can’t share details about the topics, however I can promise that it is going to be simply amazing!
While we are on it, let’s talk about some of the sessions that were focused on digital intelligence at .conf2013. We had great use cases from ADP, Lincoln Financial Group, and in-depth discussion about data capture and tag management from the CTO of Tealium. Lincoln Financial Group shared how they are improving user experience by combining …
Splunk for Healthcare – Splunk attains 2014 ONC-HIT Certification
In my tenure as Healthcare Domain Expert at Splunk, I have seen many Healthcare customers using Splunk for EHR and HIPAA audit reporting. New regulations require you to use Certified technology or “field certify” your solution. So, Splunk felt that the best way to serve our Healthcare Provider customers was to get Splunk software certified.
The specific module certification is 170.314 (d)(3) Audit Reporting. This is the same certification that other industry solutions have, like FairWarning, IATRIC Security Manager, and P2Sentinel.
What does this mean to you? Healthcare providers can now use the leading technology platform for machine data, log management and operational intelligence without having to get “field certification”. Our customers have found Splunk to be a fraction of …
London is going to get Splunked…
May 21st. 9:30am. Lancaster London Hotel. That’s when SplunkLive comes to London. Last year I was in the audience of more than 400 people as I hadn’t joined Splunk (although I was very close). I got to see Barclays, EE and WorldPay talk about what they were doing with their data and how they used Splunk. As you can tell by the fact I’m blogging for Splunk – I joined shortly after the event and being at SplunkLive London 2013 and hearing the great things customers were doing certainly played a big part in that. Here’s a picture from last year – I’m stood in the far right corner under the emergency exit sign (click to enlarge).
Making service desk relevant within your organization
With Knowledge14 kicking off next week, it’s a good time to reminisce on your service desk, the face of your operations to both internal and external customers.
For external facing service desks supporting customers, the effectiveness has traditionally been measured on mean time to resolution, first level resolution rates, escalations and such. And for internal facing service desks that support employees, its effectiveness has been measured mostly around service delivery within acceptable internal SLOs/SLAs.
These days, service desks are expected to continuously improve end-user satisfaction by delivering high quality, timely customer/user support. How do you enable this?
Let’s look at each of the delivery models individually.
External Facing Service Desks:
The most important metrics to track the external service desk …