SplunkLive! Chicago: A Great Day for Splunkers and Blackhawks Fans

SplunkLiveLogoGenericWhat brings IT leaders back to SplunkLive! events year after year is hearing from our talented customers about ways that they drive value within their organizations using Splunk. This month’s SplunkLive! Chicago was no exception as over 400 Splunk experts and newbies descended on the Windy City to learn, teach and share their own success stories.

Highlights included:

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  • Martin Lavoie, online technology group deputy director with Ubisoft, explained how Splunk enables his group to identify and fix issues in their API quickly, helping developers to deliver a better gaming experience.
  • Joseph Barnes from the University of Illinois at Urbana-Champaign described how his team delivered a single, scalable solution to monitor and analyze multiple uncontrolled logging environments.
  • Dan Schreiber and Ed
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Splunk at Surescripts: Finding the cure for fraud

surescripts-logo-600x315I had a root canal last month, and it was not fun – at all. Fortunately, the endodontist prescribed some industrial-grade pain medications to help. When I picked up my medicine at Walgreens, that prescription had already gone through some serious hoops – getting verified and validated by the provider, the benefits manager, the payer (aka, insurance) and the pharmacy. That’s where Surescripts comes in – they provide the platform that connects all of the relevant parties together so my prescription can be authorized and I can stop half my face from throbbing.

This process is ripe for abuse – to the tune of billions of dollars each year. As the largest health information network in the United States, …

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SplunkLive! London: What did you miss?

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Full disclosure: I work for Splunk in the Sales Engineering team and have done so for the last 11 months.

This week I attended my very first SplunkLive! in London and it completely vindicated my decision to join this fantastic company.

Since I joined last June Splunk has grown, matured and expanded its cloud offering, providing the industry’s first and only 100% uptime availability for our managed machine data analytics platform and now we’ve rolled it out across the globe.

We’ve also launched Splunk MINT our mobile analytics platform that can provide deep insights for mobile app development teams as well as correlating a mobile app user’s experience with the performance and availability of the backend infrastructure.

We’ve added

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Zillow developing on Splunk

zilllowThe Splunk Developer platform allows extending the capabilities of Splunk Enterprise by building your custom solutions. One of the ways to extend Splunk is to implement custom search commands, effectively extending Splunk Search Processing Language (SPL). Custom search commands are programs that allow you to stream or report on data.

In a recent Seattle Splunk User Group meeting, Bernie Macias and Jerome Ibanes of Zillow provided an overview of custom search commands, discussed the anatomy of a command, and provided a deep dive into building and packaging them. They demonstrated real-world usage of custom search commands at Zillow.

You can read Bernie’s indepth post on the Zillow blog: Splunk at Zillow

For additional guidance on custom search commands and …

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Virtual Gov Day: What Did You Miss?

B_GSiiLXIAAU1wsLast Wednesday marked our first Virtual Gov Day webinar, hosted by Carahsoft, where Splunk experts and customers showed attendees how valuable machine data can be in addressing daily IT challenges. Together, we learned how hundreds of government agencies use Splunk software to mitigate cybersecurity risk, optimize service delivery, maintain uptime of critical applications and reduce costs. For those who were unable to participate, I thought a brief summary of the discussion would be helpful.

Drive Disruption, Drive Change
Alan Webber, Research Director for IDC Government Insights, kicked off the web event highlighting how government agencies can use Splunk to reestablish their foundation and cultivate innovation. From Alan’s perspective, “there is a new focus in government agencies, and …

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Wednesday May 13th. London gets its Splunk on (and so does Carlton from The Fresh Prince)

CrazyForget the UK’s general election and the new Avengers movie, SplunkLive! London 2015 is the most interesting thing happening in London in May (OK maybe not, but it is going to be pretty great). After the success of last year with 450 attendees, Credit Suisse, John Lewis and Cognia, we’ve at least matched it this year with Paddy Power, Ticketmaster and Cert-EU as customer speakers. We’ve also got most of the Splunk executive team in London to take SplunkLive! up a gear. Not only that, but we’re also mixing the agenda up a bit to include a second day of Splunk University for the first time in EMEA. Finally, we’re also going to be running a Splunk London

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Splunk at Ubisoft: Play on, player!

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One of my all-time favorite Seinfeld episodes is the one where George will do anything to maintain his top score status on Frogger. But power supply and traffic get in the way – literally. Fast forward to today, and you have the same roadblocks, with different names — downtime and latency.

ubisoft-PR-img-06The Online Technology Group at Ubisoft (which makes popular games like Assassin’s Creed and Far Cry) uses Splunk Enterprise to help them monitor how Ubisoft game developers use their API to call various services, so they can identify the applications that are running slowly. The visibility that Splunk provides enables the Online Technology Group to identify and fix issues more quickly, enabling the game developers to deliver a better …

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Simple steps to getting started with Splunk for Customer Experience

In the previous post, I shared an amazing use of Splunk at Comcast for improving user experience. You can also access a replay of the webinar: “How Comcast Improves Mobile App and Video Experience with Splunk.”

In this post, I will share with you some tips, tricks on how you could get started with using Splunk for Customer Experience.

Screen Shot 2015-04-27 at 12.33.02 PMMany of you are already using Splunk for WebOps, Application Delivery or IT Operations by indexing weblogs – apache or IIS. Analysis of this data helps ensure website, mobile app or application uptime and performance. However, these data sources contain critical information that goes beyond the operational use. They contain customer ID, product information, platform, device, and transaction …

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SAIC & Splunk as a Security Intelligence Platform

splunk_LogoSplunk is one of the fastest growing companies in the hi-tech industry for a reason. We constantly push the boundaries on how we, and others, think about complex problems. One area that we’ve been successfully driving for a few years now is Security Intelligence. We learned early on, through the eyes of our customers, that the traditional approach to security had severe limitations. It was pure disruption and innovation to invert the thinking in this area and use the native Splunk platform to identify and ingest massive quantities and sources of unstructured and semi-structured data. This has enabled Splunk customers to index machine-generated data and query it with schema-on-the-fly, powering visualizations, dashboards, alerts and proactive remediation. This is what has …

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Splunk at Comcast: Capturing Actionable Insights to Improve User Experience

Last week, I had the privilege of hosting a well-attended webinar with Jonathan Luste from Comcast titled “How Comcast Improves Mobile App and Video Experience with Splunk“. Jonathan shared how Splunk has provided real-time visibility to customer behaviors/preferences as well as providing him the ability to dive deep into operational issues around the performance of content delivery via mobile and internet .

Comcast has number of digital properties – XFINITYTV.com, XFINITY TV & TV Go Apps, XFINITY TV Remote Apps, XFINITY Home App that are accessed via web and mobile. Like many organizations, providing a good customer experience for video delivery and mobile apps is top of mind for Comcast.

XfinityGrid

Traditional digital analytics tools are focused on marketing, …

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