Splunk Cloud at MindTouch: From the Corner Office to the Cafeteria

I’ve blogged previously about the value customers tell us they get from Splunk Cloud and I’m thrilled to be sharing more. In a freshly minted press release, customer case study, and video, MindTouch talks about all the different ways they use Splunk Cloud across their business.

Some amazing nuggets include, how they:

  • Exceeded all customer SLAs using Splunk Cloud for real-time monitoring
  • Tripled customer count without any additional DevOps headcount
  • Increased customer retention by using machine data insights to demonstrate Mindtouch value to their customers
  • Display Splunk Cloud dashboards in the company cafeteria, so the entire company has visibility into the health of the Mindtouch cloud-based software

Testimonials like this are amazing … customers relying on …

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Retail Success at John Lewis

Since I joined Splunk a few months ago, I’ve had the opportunity to hear about some amazing things customers are doing with Splunk. During those conversations, I’ve noticed that most of our customers have a similar experience – they download Splunk to solve a specific issue, but quickly find out it can do so much more.

John Lewis is a prime example. In a recent press release, we announced how this UK retailer is using Splunk Enterprise to support the operations of a website that generates over 1 billion pounds in sales per year. The company initially downloaded Splunk to solve a single problem. In this case, John Lewis was trying to identify and resolve an extremely arcane technical …

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Sharing the Splunk Cloud Love

                                                                   Exhibit A

                                                                   Exhibit B

 

Tough to beat a reference like that!

However, I’m pleased to say that for Splunk Cloud…we just came pretty close. :-)

First this blog post by Cesar-Lopez Nataren of Mindtouch, titled “Mindtouch’s Path to Splunk Cloud Enlightenment.”  Some nuggets:

  • “The user interface for tweaking the dashboards was so phenomenally
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Digital Intelligence at .conf2013 – A Reflection

Last week, I had the opportunity to look at the proposed sessions for .conf2014 – Splunk’s annual user conference.  I was very impressed by the variety of topics and the interesting use cases that many of the customers have proposed. Well I can’t share details about the topics, however I can promise that it is going to be simply amazing!

While we are on it, let’s talk about some of the sessions that were focused on digital intelligence at .conf2013.  We had great use cases from ADP, Lincoln Financial Group, and in-depth discussion about data capture and tag management from the CTO of Tealium. Lincoln Financial Group shared how they are improving user experience by combining …

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Splunk for Healthcare – Splunk attains 2014 ONC-HIT Certification

ONC2014Edition

In my tenure as Healthcare Domain Expert at Splunk, I have seen many Healthcare customers using Splunk for EHR and HIPAA audit reporting. New regulations require you to use Certified technology or “field certify” your solution. So, Splunk felt that the best way to serve our Healthcare Provider customers was to get Splunk software certified.

The specific module certification is 170.314 (d)(3) Audit Reporting. This is the same certification that other  industry solutions have, like FairWarning, IATRIC Security Manager, and P2Sentinel.

What does this mean to you? Healthcare providers can now use the leading technology platform for machine data, log management and operational intelligence without having to get “field certification”. Our customers have found Splunk to be a fraction of …

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London is going to get Splunked…

SLLondon2

May 21st. 9:30am. Lancaster London Hotel. That’s when SplunkLive comes to London. Last year I was in the audience of more than 400 people as I hadn’t joined Splunk (although I was very close). I got to see Barclays, EE and WorldPay talk about what they were doing with their data and how they used Splunk. As you can tell by the fact I’m blogging for Splunk – I joined shortly after the event and being at SplunkLive London 2013 and hearing the great things customers were doing certainly played a big part in that. Here’s a picture from last year – I’m stood in the far right corner under the emergency exit sign (click to enlarge).

photo 4[1]

Enough …

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Making service desk relevant within your organization

With Knowledge14 kicking off next week, it’s a good time to reminisce on your service desk, the face of your operations to both internal and external customers.

For external facing service desks supporting customers, the effectiveness has traditionally been measured on mean time to resolution, first level resolution rates, escalations and such. And for internal facing service desks that support employees, its effectiveness has been measured mostly around service delivery within acceptable internal SLOs/SLAs.

These days, service desks are expected to continuously improve end-user satisfaction by delivering high quality, timely customer/user support. How do you enable this?

Let’s look at each of the delivery models individually.

External Facing Service Desks:

The most important metrics to track the external service desk …

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Splunk App for VMware v3.1: Transforming operational visibility into virtualized datacenters with built-in storage correlation

Earlier today, we announced the general availability of the latest release version 3.1 of the Splunk App for VMware. This release is monumental providing radical cross-tier insights into your virtual infrastructure. In this latest release, we’ve focused on improving time-to-value with 3 important features – correlated insights, adaptable reporting and enhanced topology map. Let’s delve a little deeper into each area.

1. Built-in correlation between VMware and storage environments:

If you’re running a virtual datacenter, storage latency in virtual environments is one of the most common performance issues you are likely to deal with. Storage I/O latencies impact performance of VMs because read/write operations can cause performance issues to the shared resources in your datacenter; as VMs contend with each …

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Another NY Metro Splunk Users Group Meeting

We had our first NY Metro Splunk Users Group meeting of the year this week and it was hosted at Blackrock in NYC with Reed Kelly, one of the leaders of the users group playing host. Thanks Reed.

Our first order of business was to watch a presentation from Splunk Product Manager Jack Coates on the new 3.0 Splunk Common Information Model. Unlike the past CIM that focused heavily on security, the new CIM is general purpose for all of IT and flexible to add more knowledge to it, when needed. As a bonus, the app in the app store has data models to quickly get started and test your data sources.

Next, we had a discussion (or some …

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Masters of Machines – Operational Intelligence in EMEA

 

t800Firstly – apologies – this isn’t going to be a blog post about how Skynet wins and Terminators take over the earth. It also won’t be about how Keanu Reeves wearing cool sunglasses(AKA Neo) saves us, via The Matrix, from sentient robot squids. Splunk recently commissioned Quocirca to conduct a piece of market research about the state of machine data adoption in EMEA and where organisations are in getting Operational Intelligence from that data.

We have a webinar this Thursday, 3rd April at 10am UK time (11 CET) and we’d love to have you come along and hear Bob Tarzey, the Quocirca analyst who conducted the research go through the findings.

You can get a copy of the …

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