The PM and engineering teams are embarked on an interesting experiment here at Splunk. While we’ve always leveraged the support case system to track enhancement requests and automate some of the input end of the product management process, the real meat of product definition has happened pretty much as it does anywhere - via product [...]

I’ve been posting occasionally when there’s some huge meltdown of a big service like the two recent Blackberry outages. My point is usually that the systems are too complex so the failure mode is usually unpredictable and hard to track down - hence the sputtering of PR people days after big outages while sysadmins are [...]