How to Stop Playing the Blame Game in Your IT Department

It’s a familiar scenario: a problem is discovered, and a Service Desk Team gets a help ticket. The Service Desk Team tells Operations that there’s an outage. The Operations Team suggests that the problem could be the result of bad code and passes the issue to Dev. The Dev Team responds that it doesn’t have the tools to solve the problem and asks for logs from production systems.

Suddenly the situation is escalated.

A war room’s assembled. Here you’ll often find a DBA, Docker specialist, network specialist, release manager, site reliability engineer and a developer, sometimes calling in remotely from separate locations. The pressure’s on for everyone to prove their innocence and confirm individual components of the infrastructure are ok. …

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With IT Operations Analytics, Data Is Everything

DevOps. Machine learning. Faster decision making. The biggest trends in IT are helping us speed release cycles, get more insights, and improve operations like never before. But as IT begins adopting and optimizing these new strategies in their organization, there’s one critical piece that’s often overlooked: an IT operations analytics (ITOA) strategy. IDC recently authored some important research on the topic, which you can download here: IDC Special Report: Worldwide IT Operations Analytics Software Market Shares, 2015.

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According to the report, “The key objective [of ITOA] is to optimize IT operational service levels in near real time for production application and infrastructure computing environments.”*

In other words, when you’re using ITOA solutions effectively, your organization simply runs better. According …

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Going to Dockercon16? We’ll be there!

Screen Shot 2016-06-07 at 1.09.01 PMIf you have been experimenting with or are deploying your apps in containers, chances are, it’s using Docker. And if you’re using Docker, Dockercon16 is a great place to learn more about Docker – from “getting started” and composing apps to orchestrating complex apps across many containers. Splunk will be at Dockercon, and we’re looking forward to talking to you!

What’s Splunk doing with Docker? Lots! In February, Docker users started using the Splunk Logging Driver for Docker to take advantage Docker 1.10.1 capabilities and beyond to send log data from containers to Splunk. In March, we delivered the Splunk Add-On for Google Cloud Platform, allowing people to consume data from containers in Google Cloud Platform.

At Dockercon16, …

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Monitoring and troubleshooting critical applications? There’s a platform for that!

Do you remember where you did you holiday shopping last season? I’ll bet you did much of it online. The early returns are in, and while in-store traffic is down, online spend is up at least 14% last year. Webscale applications are critical, but it’s not just for retail anymore.

Splunk customers, such as John Lewis, Ubisoft, and Tesco have been using Splunk software as their platform collect, analyze and provide insight on the availability, usage and performance of their applications and services. As a result, they have the insight required to keep their apps running and performing well, and understand the usage trends that help them make better decisions.


An additional benefit of taking a platform approach involves …

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Splunk at Dynatrace PERFORM

Dynatrace_vert_logo_RGB_HTML_2000x1545_hiresThis week, Splunk will be participating at Dynatrace PERFORM – the annual users event for Dynatrace APM users. Not only is Dynatrace the largest APM vendor by market share, we know that many people are getting value by connecting Dynatrace APM with Splunk. The Dynatrace APM App for Splunk has nearly 1,500 downloads!

We’ll be at Dynatrace PERFORM largely to share what exactly Splunk is with attendees and how it can complement the capabilities found in Dynatrace’s products.

In addition to the “lightning talks” we’ll be delivering throughout Wednesday and Thursday, I’m honored to be on a New Stack panel on Thursday October 15 at 4:30pm, along with representatives from AWS, NGINX, Ansible and NodeSource.

Bringing Dynatrace and Splunk together provides a complete view of your applications.

Bringing Dynatrace

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What’s new with Splunk MINT?

Splunk MINT logo

If mobile apps are part of your business, having real-time insight into app performance, crashes, usage and transactions is critical. With Splunk MINT, developers, operations and business all gain insight into the mobile end user experience  and can answer questions like: Is the app working or is it crashing on users? Are transactions fast or slow? Where are my mobile users, and what are they clicking and swiping on my mobile app. In March, we introduced Splunk MINT – including an app that connects directly on top of Splunk Enterprise.

We haven’t stopped there. This week at ..conf2015, we are announcing a number of cool enhancements to the offering.MINT - Affected Users 09-02

  • More developer insight with Stacktrace graphs and screen
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Got mobile apps? Check out these .conf sessions!

LGO-conf2015-RGBGot mobile apps? Chances are, if your organization is not responsible for developing or supporting mobile apps for the enterprise, you will soon! Last year at .conf, we introduced Splunk MINT, and this year, there are three sessions that will help you get started with Splunk MINT.

Tuesday, 9/22 – 5:15pm
If you’re wondering what Splunk MINT is and how it works, check out Kostas Polychronis’ session titled “Supercharge Your Mobile App Delivery with Splunk MINT”.

Wednesday, 9/23 – 10:00am
If you’re ready to dive into Splunk MINT, check out Panos Papadopoulos’ session titled “Getting Started with Splunk MINT”. Panos will give you an overview of what you can do, walk you through the steps to get …

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DevOps and App Management at .conf2015? Yes, please!

LGO-conf2015-RGBWith Splunk .conf2015 just around the corner, you might be asking yourself where are all the insightful application management and DevOps sessions? Good news! There are some really cool sessions at .conf next week, be sure to check out some of these sessions:

DevOps – Splunk has customers and partners using DevOps to provide useful insights to developers and operations alike. Others are incorporating Splunk into their DevOps toolchain. Here are a few session I’m sure you’ll enjoy:

  • EnerNOC Grace Sumner is presenting “Splunk: Uniting Ops and Dev (Before DevOps was cool)” on Wednesday, 3:15
  • Infosys Belaji Venkatachari is presenting “Splunk for DevOps” on Thursday, 10am
  • Vertu Rob Charleton is presenting “Deploying a Splunk Cluster to the
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Getting Started with Splunk MINT

Splunk MINT logo

Mobile apps are changing the way we experience IT. According to a March 2015 report from 451 Research, over 80% of enterprises in the US plan to deliver custom-built mobile apps in the next two years.  The challenge? Mobile apps don’t operate like traditional browser-based web apps. Mobile apps actively run on your mobile device and when they fail, there’s little evidence of it. Mobile apps also engage a lot more APIs, each of which could be a source of app failure.

That’s where Splunk MINT comes in. Splunk MINT gives mobile developers the ability to get real-time insight on crashes, mobile app performance, user sessions, transactions, and much more. Application Management teams get better insight on where problems …

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Splunk MINT – Enhance Operational Intelligence with Mobile Data

Splunk MINT logo[3]MINT Highlights



I’m thrilled to announce a major update to Splunk MINT. Splunk MINT allows you to collect and analyze operational information from your mobile apps. Now, you can get the same insight on mobile app performance, problem, and usage as you do with applications and infrastructure that you’re probably already using Splunk for today.

MINT Analytics 3-13Real Time Insight:
Track sessions, unique users, application crashes, crash rates per user, and user engagement in real time. Drill down on items to explore in more detail.

Network Monitoring:
Measure the volume, latency and status of all HTTP connections. This enables you to understand the network’s contribution to transaction response times or query response times from API calls and other web services.


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