May the 4th Be With You: The Data Awakens.

SW_AWAKENSI’m sure, like a lot of you, the recent trailer for the new Star Wars film made you feel like a kid again. My first cinematic memory was going to watch a double bill of Empire Strikes Back and Return of the Jedi when I was about nine. Times have changed and last year I wrote a blog post about Splunking Star Wars Data with my 8 year old son (he’s pretty excited about the new Star Wars film but maybe not quite as much as me!). We used Splunk to investigate planets, lightsabers, Luke Skywalker etc.

To celebrate this year’s May the 4th, I’ve been investigating what Star Wars would have been like if a long time ago, …

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Wednesday May 13th. London gets its Splunk on (and so does Carlton from The Fresh Prince)

CrazyForget the UK’s general election and the new Avengers movie, SplunkLive! London 2015 is the most interesting thing happening in London in May (OK maybe not, but it is going to be pretty great). After the success of last year with 450 attendees, Credit Suisse, John Lewis and Cognia, we’ve at least matched it this year with Paddy Power, Ticketmaster and Cert-EU as customer speakers. We’ve also got most of the Splunk executive team in London to take SplunkLive! up a gear. Not only that, but we’re also mixing the agenda up a bit to include a second day of Splunk University for the first time in EMEA. Finally, we’re also going to be running a Splunk London

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Security is a hot topic – where better than GISEC in Dubai to get Splunking your security?

logo_gisecNeedless to say security is a hot topic right now with the numbers, sophistication and impact of threats ever increasing. It seems like the upcoming GISEC event in Dubai is well timed. Splunk is exhibiting at the event and we’ll be showcasing how Splunk is used as a security intelligence platform by thousands of organisations worldwide. Splunk has a number of customers in the Middle East from the very large international companies to smaller ones, as well as public sector organisations.

 

A lot of our customers in the region are using Splunk as a security intelligence platform because they need more than a traditional SIEM can offer. In December last year we had the Head of IT Risk for …

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International Cloud Cover. Splunk Cloud now available in EMEA & APAC.

AWSCloudToday I’m at the AWS Summit London and I’m delighted to announce the international availability of Splunk Cloud. We’ve just had Werner Vogels, CTO of AWS, announce that Splunk is “all in” with AWS and that Splunk Cloud is now available in all of Amazon’s international availability zones.

 

Splunk Cloud is GA internationally and this follows on from Splunk’s CEO, Godfrey Sullivan, being one of the keynote speakers at the AWS re:Invent event late last year:

Splunk and AWS have been working closely together for quite a while now. It started with organisations (such as Adobe, Autodesk, Coca-Cola, Intuit and FINRA) moving their workloads to the cloud, followed by enterprise customers using our hourly pricing of Hunk on EMR

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Customer experience improves business performance. Are you making the most of your machine data? Part II

In part 1, we discussed some of the findings of the recent UK Institute of Customer Service report on Customer Satisfaction Index and highlighted some customers using Splunk and machine data to improve customer experience. There’s a great video from my colleague Rahul that gives you a good summary:

We often find that companies start using their machine data in Splunk to spot issues and get alerted to possible incidents. Very quickly the people who are looking at the data and what they thought was a system of record realise that the same data in Splunk can be used as a system of engagement. Consider the screenshot from a demonstration of Operational Intelligence (click to enlarge):

OIDash
In this case …

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Customer experience improves business performance. Are you making the most of your machine data? Part I

CExp_DataA couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.

 

The three biggest areas and UKCSI metrics where the score has fallen are:

CExp1

 

CExp2With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …

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Splunk 0 – 1 Journalists. Team Fortress 2 Smackdown!

TF2To tie in with the recent news that Valve have standardized on Splunk, we hosted a Team Fortress 2 Smackdown event in the Splunk London office. A team of journalists faced off against a group of UK Splunkers. As a bit of background, Team Fortress 2 (or TF2) is one of Valve’s most popular games. Valve are also creators of some of the best-selling game franchises including Counter-Strike, Dota 2, Half-Life, Left 4 Dead, Portal as well as leading technologies Steam and Source. Valve have over 100 million active accounts and they are using Splunk to get Operational Intelligence into how games are being played, uptime of servers and ensuring the security of Valve and Steam games. Valve will …

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The NHS Spine. A Great Example of the Next Generation of Digital Public Sector Services.

Xray spineAfter the recent news that Splunk is now in the G-Cloud and this month’s TechUK Public Services 2030 event, I’m delighted to announce that the UK National Health Service (NHS) is using Splunk Enterprise to support one of their core IT systems called the Spine. The Spine is a collection of national applications that connects clinicians, patients and local service providers throughout England to essential national healthcare services. The Spine team is using Splunk to get Operational Intelligence from the machine data from these applications and infrastructure.

 

There are multiple national IT systems and services that make up the Spine and these include the Electronic Prescription and Summary Care Record services, as well as Choose and Book, which …

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Changing culture to deliver the next generation of government digital services from Cloud, Mobile, IoT and Data Analytics

Last week, I attended techUK’s Public Sector 2030 Conference. The focus was on how the adoption of technology will help deliver the next generation of UK government digital services. There were four main areas that were discussed; IoT, mobile, data analytics and cloud. Francis Maude, Minister for the Cabinet Office, kicked off the event with a presentation that called out government as a platform and included (impressively) the importance of APIs and how Apple’s App Store is the model of how UK Government digital services should evolve. He described government digital services as a critical piece of national infrastructure and drew an analogy with the Victorians building the sewer system. There was standing room only for his opening.

TechUK_Standing

The …

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Splunk and Operational Intelligence come to the G-Cloud

Having been at TechUK’s Public Sector 2030 event last week and having completed my online tax self-assessment recently (just in time for the deadline of 31st January), digital government services have been on my mind the last few weeks. So it was quite timely that Splunk in the UK started the year with some good news. Splunk is now part of G-Cloud 6 and the UK Government’s Digital Marketplace. We have some great public sector customers in the UK and being part of the G-Cloud was an obvious choice. You’ll be hearing a lot more about some of the public sector customers using Splunk and getting the benefits from Operational Intelligence over the next weeks and months. The team has been working …

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