What is Operational Intelligence? Real-World Examples

Having run through the four levels of Operational Intelligence (level 1, level 2level 3level 4) I thought it made sense to end this blog series with some customer examples. I’ve tried to pick an example from each industry and try to cover IT Operations, Security and Customer Experience. I’ve also included a link to a case study or press release where possible.

 

Financial Services

UniCredit uses Splunk Enterprise for real-time insights into multiple terabytes of operational data and to monitor key business metrics. Proactive incident management has resulted in about 40% of incidents managed before becoming evident to end users, while problem solving and troubleshooting time has been reduced by 70%. UniCredit has improved …

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What is Operational Intelligence? Level 4

We’re at level 4 of Operational Intelligence adoption (feel free to catch up level 1, level 2 or level 3) where data gives an organisation real-time insight in order to make key business and IT decisions.
OI Levels

At level 4, Operational Intelligence will be delivering value to many parts of a company and giving real-time analytics to support business decisions and planning. The amount of data may well be “big data” from potentially hundreds of different sources used for multiple use cases (IT operations, security and customer experience). The machine data generated by an organisation will be augmented with other data – relational sources, mobile devices and social network information. Operational Intelligence level 4 enables a data driven approach to transforming a business. 

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What is Operational Intelligence? Level 3

In part one of this blog series we spoke about Operational Intelligence adoption level 1 which is focused on searching and investigating your data. In part two we described Operational Intelligence adoption level 2 that enables organisations to become more proactive and be alerted to patterns in data in real-time.

OI Levels
Operational Intelligence adoption level 3 is where real-time analytics starts to play an important part in visualising your IT, security or customer focused operations. The amount and types of data that organisations analyse is typically larger and the intelligence will be accessed by a wider range of people. Let’s get into more detail on adoption level 3:

 

gears IT Ops

You’re likely to have delivered some form of real-time reporting and analytics from …

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What is Operational Intelligence? Level 2

In part one of this blog series we went through Operational Intelligence level 1 from the perspective of IT Operations, Security and Customer Experience.

OI Levels

As organisations discover the benefits of searching and investigating their data, they start to see how they can become more proactive and start to see issues before they arise. This typically means seeing a pattern of data that indicates something outside a “normal” baseline and setup notifications and alerts when unusual collections of events start to happen. This is Operational Intelligence adoption level 2:
 

gears IT Ops

You’ve moved beyond collecting data and reacting to issues by searching for the cause. You’re likely to be monitoring most, if not all of your IT and application estate, in …

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What is Operational Intelligence? Level 1

It is probably a bit late to say “Happy New Year” so maybe “Happy New Blogging Year” might be more appropriate. As part of last year’s research with analyst company Quocirca, we looked into the fastest growing concerns for European business and the role Operational Intelligence plays in addressing them. The three main concerns from the research were security threats, data chaos from IT systems and poor customer experience. The idea of this blog series was to explain the four levels of Operational Intelligence and how they map to each of the three main concerns. To give you an introduction to the four adoption levels of OI, it looks a little something like this:

OI Levels

Let’s get started with OI level …

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The twelve days of (Splunk) Christmas

12days

‘Tis the season to be blogging. We’ve had “The twelve days of (IT) Christmas” and to end the year I thought it was time for “The twelve days of (Splunk) Christmas”. It has been a big year with the launch of IT Service Intelligence, User Behaviour Analytics and new versions of Splunk Enterprise, Splunk Cloud, Hunk, Enterprise Security and Splunk Light. I thought I’d try and incorporate something from each in a festive Operational Intelligence ditty. Enjoy!

 

On the first day of Christmas my true love gave to me
Glass tables for all of IT

ChristmasBanner

On the second day of Christmas my true love gave to me
Two breach attacks
and glass …

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Star Wars: The Data Awakens

AWAKENS

The new Star Wars film is finally here. Last year I wrote about Splunking Star Wars Data with my 8 year old son (he’s pretty excited about the new Star Wars film but maybe not quite as much as me!). We used Splunk to investigate planets, lightsabers, Luke Skywalker etc.

To celebrate the new Star Wars film, I’ve been investigating what Star Wars would have been like if a long time ago, in a galaxy far far away, they’d had Splunk and data analytics. The results are quite interesting and would have made a very different set of stories (I’m only talking about the original trilogy – let’s forget that the prequels were ever made).

R2D2

R2D2 clearly was running Splunk software

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The twelve days of (IT) Christmas

12days

Hello everyone, I hope you’re ready for the holidays. It has become a bit of a tradition to write a Christmas themed post. Two years ago I wrote about Santa Claus International and how they are adopting new technology. Last year I wrote about Christmas 2020 and the impact Big Data and IoT is having on Christmas. This year I thought I’d try something different. I give you the “Twelve Days of IT Christmas”.

 

On the first day of Christmas my true love gave to me
Splunk dashboards for all my IT

ChristmasBanner

On the second day of Christmas my true love gave to me
Two data lakes
And Splunk dashboards for all my IT

ChristmasBanner

On the third day of …

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SplunkLive Stockholm 2015. IKEA, Statnett and Klarna

A couple of weeks ago, I was in one my favourite cities for SplunkLive Stockholm. We had a couple of hundred people in one of the most impressive rooms we’ve ever had a SplunkLive in. It felt more like the setting of Romeo and Juliet (as far as I know, there weren’t any declarations of undying love – not even for machine data).

Stockholm2

This year we were very happy to have Statnett, Klarna and IKEA presenting on how they use Splunk.

 

Statnett 

Statnett own, build and maintain the Norwegian power grid and “make sure the lights are on in Norway”. We had Linus from Statnett talking about how they “monitor all the things” using Splunk and how this feeds into their …

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Planes, Trains, Automobiles (and Shopping). European Business Analytics at .conf2015

PlanesTrainsAutomobiles

 

So far in this blog series wrapping up .conf2015 from an EMEA perspective, we’ve explained how to bring sexy back to IT Ops whilst dropping your security breaches.

 

We wanted to wrap up with some of those exciting analytics use cases outside of IT Ops and Security. EMEA had some great customers talking about their use of Splunk for business analytics and we had case studies of planes, trains and automobiles (and very large omni-channel retailers).

 

 

 

As we’re increasingly seeing here at Splunk, one of the secrets to getting value from your data is to collect it once and use it for multiple purposes. Analytics plays a key part in enabling everyone inside a company …

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