Masters of Machines 2015 Part 2: IT Complexity on the Rise

WiresIn part 1, I spoke about the key findings from the recently published research by Quocirca. In part 2, I’ll focus on how the research shows that Operational Intelligence helps manage IT infrastructure complexity. The adoption of cloud services (IaaS, Paas and SaaS) has a lot of well documented benefits but does add to IT infrastructure complexity making it more difficult to get insight into a technology landscape that is increasingly hybrid.

 

There were three big concerns with IT infrastructure:

  • Downtime and disruption to mission critical (often hybrid) services
  • Keeping up with innovation (e.g. cloud, big data, the internet-of-things (IoT), DevOps (software development and operations) and mobility
  • Data chaos from all the information generated by a modern
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Master of Machines 2015 Part 1: Operational Intelligence helps conquer complexity

Quocirca_Fastest_Growing

We’ve been very busy the last few months working on a piece of research with industry analyst Quocirca and I’m very pleased to announce 2015’s Masters of Machines report and a new Operational Intelligence benchmarking tool. We conducted this research last year and it gave the market some great insight into the value machine data can deliver and the maturity of Operational Intelligence in Europe, so we’ve repeated it for 2015 and the findings are fascinating. The research analysed around 400 senior business and IT decision makers from the UK, Germany, France, Sweden and the Netherlands to look again at the maturity of Operational Intelligence. The key findings from the research are that the fastest growing concerns for IT …

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Is the secret to (big) data success collect once and use many?

swiss_army_knife_512373Many moons ago, I used to write code, badly. I learnt to program in COBOL, PL1 and JCL (Job Control Language). I then moved on to programming Java which promised portability, reuse and “write once, run many”. I’ve spent the last few weeks talking to a lot of Splunk customers and it struck me that the companies having the most success and making the best case for value of big data are the ones who are using the same data for multiple purposes. It got me thinking if there is something in that promise of Java many years ago that we can learn from with big data. Is the secret for big data success “collect once and use many”?

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May the 4th Be With You: The Data Awakens.

SW_AWAKENSI’m sure, like a lot of you, the recent trailer for the new Star Wars film made you feel like a kid again. My first cinematic memory was going to watch a double bill of Empire Strikes Back and Return of the Jedi when I was about nine. Times have changed and last year I wrote a blog post about Splunking Star Wars Data with my 8 year old son (he’s pretty excited about the new Star Wars film but maybe not quite as much as me!). We used Splunk to investigate planets, lightsabers, Luke Skywalker etc.

To celebrate this year’s May the 4th, I’ve been investigating what Star Wars would have been like if a long time ago, …

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Wednesday May 13th. London gets its Splunk on (and so does Carlton from The Fresh Prince)

CrazyForget the UK’s general election and the new Avengers movie, SplunkLive! London 2015 is the most interesting thing happening in London in May (OK maybe not, but it is going to be pretty great). After the success of last year with 450 attendees, Credit Suisse, John Lewis and Cognia, we’ve at least matched it this year with Paddy Power, Ticketmaster and Cert-EU as customer speakers. We’ve also got most of the Splunk executive team in London to take SplunkLive! up a gear. Not only that, but we’re also mixing the agenda up a bit to include a second day of Splunk University for the first time in EMEA. Finally, we’re also going to be running a Splunk London

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Security is a hot topic – where better than GISEC in Dubai to get Splunking your security?

logo_gisecNeedless to say security is a hot topic right now with the numbers, sophistication and impact of threats ever increasing. It seems like the upcoming GISEC event in Dubai is well timed. Splunk is exhibiting at the event and we’ll be showcasing how Splunk is used as a security intelligence platform by thousands of organisations worldwide. Splunk has a number of customers in the Middle East from the very large international companies to smaller ones, as well as public sector organisations.

 

A lot of our customers in the region are using Splunk as a security intelligence platform because they need more than a traditional SIEM can offer. In December last year we had the Head of IT Risk for …

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International Cloud Cover. Splunk Cloud now available in EMEA & APAC.

AWSCloudToday I’m at the AWS Summit London and I’m delighted to announce the international availability of Splunk Cloud. We’ve just had Werner Vogels, CTO of AWS, announce that Splunk is “all in” with AWS and that Splunk Cloud is now available in all of Amazon’s international availability zones.

 

Splunk Cloud is GA internationally and this follows on from Splunk’s CEO, Godfrey Sullivan, being one of the keynote speakers at the AWS re:Invent event late last year:

Splunk and AWS have been working closely together for quite a while now. It started with organisations (such as Adobe, Autodesk, Coca-Cola, Intuit and FINRA) moving their workloads to the cloud, followed by enterprise customers using our hourly pricing of Hunk on EMR

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Customer experience improves business performance. Are you making the most of your machine data? Part II

In part 1, we discussed some of the findings of the recent UK Institute of Customer Service report on Customer Satisfaction Index and highlighted some customers using Splunk and machine data to improve customer experience. There’s a great video from my colleague Rahul that gives you a good summary:

We often find that companies start using their machine data in Splunk to spot issues and get alerted to possible incidents. Very quickly the people who are looking at the data and what they thought was a system of record realise that the same data in Splunk can be used as a system of engagement. Consider the screenshot from a demonstration of Operational Intelligence (click to enlarge):

OIDash
In this case …

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Customer experience improves business performance. Are you making the most of your machine data? Part I

CExp_DataA couple of months ago, the UK Institute of Customer Service in the UK published its Customer Satisfaction Index for the previous six months. The overall rating for the UK Customer Satisfaction Index has dropped for the last two years. In the last six months, the only sectors that have gone up in the UKCSI are Banks/Building Societies and Utility companies.

 

The three biggest areas and UKCSI metrics where the score has fallen are:

CExp1

 

CExp2With the continued growth of e-commerce, mobile devices and social media, lots of customers are having lots of experiences across lots of channels. Some of the experience is good and some of it is bad. From the UKSCI, it seems like the customer …

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Splunk 0 – 1 Journalists. Team Fortress 2 Smackdown!

TF2To tie in with the recent news that Valve have standardized on Splunk, we hosted a Team Fortress 2 Smackdown event in the Splunk London office. A team of journalists faced off against a group of UK Splunkers. As a bit of background, Team Fortress 2 (or TF2) is one of Valve’s most popular games. Valve are also creators of some of the best-selling game franchises including Counter-Strike, Dota 2, Half-Life, Left 4 Dead, Portal as well as leading technologies Steam and Source. Valve have over 100 million active accounts and they are using Splunk to get Operational Intelligence into how games are being played, uptime of servers and ensuring the security of Valve and Steam games. Valve will …

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