Customer Survey: the results are in!

Hello Splunkers,

In November 2014, we launched our fourth annual Net Promoter/Customer Satisfaction Survey. We’ve been tabulating the results, and we’re now excited to announce that for the last four years, our NPS score ranks Splunk among the top software companies in the world. Over 280 customers responded this year—thank you to everyone who participated!

We received some great feedback and we hear your requests loud and clear. Below are the highlights from the survey and a sneak peek at what you can expect based on the results.

Background: What is a Net Promoter Survey?

NPS is based on the fundamental perspective that every company’s customers can be divided into three categories—promoters, passives, and detractors—by asking one simple question: How …

» Continue reading

Share your Feedback!

sharingfeedback

Hello Splunkers!
Thank you for being a Splunk customer!

At Splunk, we are always seeking ways to improve our service. The best way for us to do that is to ask you, the experts!

On November 4th, we launched our fourth Net Promoter Survey. As part of this effort, a set of customers will receive an email from Splunk requesting your input via a survey.

This survey walks you through your journey as a customer, which includes the Pre-sales experience, Service implementation, Support Delivery, Documentation, and Products. The survey takes less than ten minutes to complete. Your responses will be anonymous and will remain confidential.

We encourage you to take the survey if you receive it, and provide your feedback. …

» Continue reading