Optimizing Integrated Eligibility Systems to Improve the Citizen Experience

B_GSiiLXIAAU1wsGovernment healthcare agencies often face strong pressure to operate more efficiently as a result of budget cuts, the retirement wave, or to improve citizen services. They are expected to reduce fraud and billing errors, while simultaneously enhancing quality of services and improving security measures. In order to meet all of these demands, Health and Human Services (HHS) agencies require better visibility and insights into the immense amounts of machine data produced by their processes and IT infrastructures. The notion of government using data analytics to improve citizen experience is one that more and more agencies are turning toward. Splunk’s software is already beginning to help some HHS organizations ensure integrated eligibility systems achieve their number one goal – providing citizens …

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